Job Requirements

About the Role

Are you someone who thrives on solving problems and creating great customer experiences—one email at a time? As a Customer Service Executive – Credit Card CCU at IDFC First Bank, you’ll be the digital voice of our brand, managing customer queries with speed, empathy, and precision. Based in our vibrant Juinagar office, this role is perfect for someone who loves clear communication, values service excellence, and enjoys being part of a high-performing team.

Key Responsibilities

Primary Responsibilities

• Respond to customer emails and correspondence within 24 hours.
• Ensure high standards of service quality and first contact resolution (FCR).
• Handle a set number of email cases per day, maintaining accuracy and efficiency.

Secondary Responsibilities

• Collaborate effectively with internal and external stakeholders.
• Manage challenging customer situations with professionalism and empathy.
• Support initiatives to improve service delivery and customer satisfaction.

What We Are Looking For

Education

• Graduate in any discipline from a recognized university.

Experience

• Prior experience in customer service, preferably in email-based support or banking operations.

Skills and Attributes

• Excellent written and spoken communication skills.
• Strong understanding of liabilities products and processes.
• Good convincing and interpersonal skills.
• Ability to work under pressure and go the extra mile to resolve customer issues.