IT Support Specialist

Be an Early ApplicantFull Time

McCarran, NV; Ridgeville, South Carolina, United StatesPosted Today

Role Overview

Redwood is hiring a IT Support Specialist. This is a full-time role in McCarran, NV; Ridgeville, South Carolina. Part of Redwood's Mobile hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mobile roles is $140k-$190k (based on 376 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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AzureLinuxORSupply ChainInventoryCompensationPrivacyRedwood

Job description

About Redwood Materials

Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low-cost and large-scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have.

Position Summary:

Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.

Essential Duties and Responsibilities

Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers
Manufacturing support – Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
Manufacturing Execution System (MES) Process development & support
Thorough troubleshooting, documentation, and resolution of support issues and processes
Escalation of trouble tickets to other support teams
Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

Skills, Knowledge, and Abilities

1+ years in an enterprise IT Support related role
Supporting HMIs, label printers, scanners, and other process support equipment
IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
Excellent customer service, attitude, and self-motivation
Desire to learn and grow along with the company

The position is full-time. Compensation will be commensurate with experience.

We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at privacy@redwoodmaterials.com.

About Redwood

Redwood

redwoodmaterials.com

MobileOn-site

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Frequently Asked Questions

How do I apply for the IT Support Specialist position at Redwood?

Use the Apply button above to submit your application directly to Redwood. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the IT Support Specialist position at Redwood located?

This position is based in McCarran, NV; Ridgeville, South Carolina. Redwood has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a IT Support Specialist at Redwood earn?

Redwood has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the IT Support Specialist role at Redwood posted?

This role was posted on July 20, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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