IT Help Desk Technician

Full Timeentry

New YorkPosted 5 days ago

Role Overview

BrainStation is hiring a entry-level IT Help Desk Technician. This is a full-time role in New York. Part of BrainStation's Mobile hiring, posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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Job description

About the Role

As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your duties will require you to assist in maintaining team and office productivity. This role is ideal for IT Specialists that have 1-2 years of experience.

Responsibilities

Maintain hardware inventory and manage device repairs
Manage IT tickets in a timely manner to meet SLAs
Research new technology and tools and share those findings with the team
Communicate clearly and effectively with all members of our team

Successful candidates will have

Google Workspace admin experience.
Ubiquiti/Meraki hardware and software experience is an asset
WiFi and Networking experience is an asset
IT System Administrator technical degree/background is an asset
Experience with tools such as JIRA, Confluence
Experience with the following platforms: MacOS, iOS, Android.
Experience with Kandji or other MDM platform
Experience with SoC2/IT Audit processes an asset

Perks and Benefits

Comprehensive Health & Wellness Benefits Package
Socials, Outings & Retreats
Retirement Planning
Parental Leave Program
Culture of Learning & Development
Service Recognition Programs

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $60,000 to $80,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

About BrainStation

BrainStation

brainstation.io

MobileOn-site

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Frequently Asked Questions

How do I apply for the IT Help Desk Technician position at BrainStation?

Use the Apply button above to submit your application directly to BrainStation. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the IT Help Desk Technician position at BrainStation located?

This position is based in New York. BrainStation has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a IT Help Desk Technician at BrainStation earn?

BrainStation has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the IT Help Desk Technician role at BrainStation posted?

This role was posted on July 16, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the IT Help Desk Technician role at BrainStation entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements BrainStation has listed.

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