Role Overview
Zepcruit is hiring a mid-level Travel Operations & Partnerships Manager. This is a full-time role in New Delhi. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
This role is for one of Zepcruit's clients.
Job Summary
BizTravex Tourism LLC
We are looking for a proactive and customer-focused professional with strong knowledge of the travel domain to manage key accounts, partner relationships, and client servicing operations. The role involves handling day-to-day client coordination, managing escalations, and ensuring high service quality across all travel-related engagements.
Key Responsibilities:
Client & Key Account Management
- Act as the primary point of contact for assigned key clients
- Manage end-to-end client servicing across travel bookings, operations, and support
- Build and maintain long-term client relationships to ensure retention and satisfaction
- Understand client requirements and coordinate with internal teams for seamless delivery
Travel Domain Knowledge
- Demonstrate strong understanding of travel products such as Airport Transfers, flights, hotels, Visa, ground transport, and travel policies
- Stay updated with industry trends, supplier policies, and operational best practices
- Assist clients with travel-related queries and solutions
Partner & Vendor Management
- Coordinate with travel partners, vendors, airlines, hotels, and service providers
- Manage partner communications, follow-ups, and service delivery
- Ensure adherence to agreed service standards and turnaround times
- Support negotiations, documentation, and partner onboarding as required
Client Servicing & Escalation Management
- Handle client escalations promptly and effectively, ensuring resolution within defined SLAs
- Identify recurring issues and work with internal teams to drive process improvements
- Maintain clear communication with clients during escalations and issue resolution
- Ensure service excellence and high customer satisfaction scores
Reporting & Documentation
- Prepare MIS reports, client presentations, and service performance updates
- Use MS Excel for data tracking, analysis, and reporting
- Create professional client documents and presentations using MS Word & PowerPoint
- Maintain accurate records of client interactions, escalations, and resolutions
Frequently Asked Questions
How do I apply for the Travel Operations & Partnerships Manager position at Zepcruit?
Use the Apply button above to submit your application directly to Zepcruit. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Travel Operations & Partnerships Manager position at Zepcruit located?
This position is based in New Delhi. Zepcruit has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Travel Operations & Partnerships Manager at Zepcruit earn?
Zepcruit has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Travel Operations & Partnerships Manager role at Zepcruit posted?
This role was posted on April 27, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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