Travel Operations & Partnerships Manager

This role is for one of Zepcruit's clients.

Job Summary

BizTravex Tourism LLC

We are looking for a proactive and customer-focused professional with strong knowledge of the travel domain to manage key accounts, partner relationships, and client servicing operations. The role involves handling day-to-day client coordination, managing escalations, and ensuring high service quality across all travel-related engagements.

Key Responsibilities:

Client & Key Account Management

• Act as the primary point of contact for assigned key clients
• Manage end-to-end client servicing across travel bookings, operations, and support
• Build and maintain long-term client relationships to ensure retention and satisfaction
• Understand client requirements and coordinate with internal teams for seamless delivery

Travel Domain Knowledge

• Demonstrate strong understanding of travel products such as Airport Transfers, flights, hotels, Visa, ground transport, and travel policies
• Stay updated with industry trends, supplier policies, and operational best practices
• Assist clients with travel-related queries and solutions

Partner & Vendor Management

• Coordinate with travel partners, vendors, airlines, hotels, and service providers
• Manage partner communications, follow-ups, and service delivery
• Ensure adherence to agreed service standards and turnaround times
• Support negotiations, documentation, and partner onboarding as required

Client Servicing & Escalation Management

• Handle client escalations promptly and effectively, ensuring resolution within defined SLAs
• Identify recurring issues and work with internal teams to drive process improvements
• Maintain clear communication with clients during escalations and issue resolution
• Ensure service excellence and high customer satisfaction scores

Reporting & Documentation

• Prepare MIS reports, client presentations, and service performance updates
• Use MS Excel for data tracking, analysis, and reporting
• Create professional client documents and presentations using MS Word & PowerPoint
• Maintain accurate records of client interactions, escalations, and resolutions