Job Title: Customer Support Executive – Chat & Voice Process (Food Delivery Platform)

Location: Indore (On-site) | Full-time role

Salary & Benefits

• Freshers: ₹12,000 – ₹14,000 (In-hand approx.)
• Experienced Candidates: ₹13,500 – ₹15,500 (In-hand approx.)
• Performance-driven work environment with growth opportunities

Shift Details

• Rotational shifts (9 hours including 1-hour break)
• Rotational week off

About The Role

We are hiring enthusiastic and customer-oriented individuals for a leading food delivery platform’s customer support team. This role is ideal for candidates who enjoy interacting with customers, solving problems, and delivering a great service experience. If you have strong communication skills and are looking to start or grow your career in customer support, this is a great opportunity.

Key Responsibilities

• Handle inbound customer queries via chat and calls in a professional manner
• Resolve issues related to orders, payments, deliveries, and app usage
• Provide accurate information and ensure quick resolutions
• Maintain high levels of customer satisfaction
• Follow defined quality standards and company guidelines
• Meet daily performance targets and KPIs

Eligibility Criteria

• Minimum qualification: 12th Pass
• Good English communication skills (mandatory)
• Basic computer knowledge
• Willingness to work in rotational shifts
• Immediate joiners preferred

Key Skills

• Strong verbal communication
• Active listening skills
• Problem-solving ability
• Positive and customer-first attitude

Why Apply?

• Opportunity to work with a leading digital platform
• Entry-level friendly role with structured training
• Career growth in the customer experience domain
• Dynamic and fast-paced work environment

Skills: customer support,skills,communication,chat,communication skills,customer,customer experience