Manager - Sales Incentive Compensation Administration

Manager, Xactly Administration Manager, Xactly Administration Wolters Kluwer is seeking an experienced and results-driven Manager – Xactly Administration to join the Incentive Compensation & Planning Center of Excellence (COE). This team supports a complex global environment spanning 5 divisions, 50+ subsidiaries, and 3,000+ sellers across 140+ countries. In this role you will lead the administration and optimization of multiple Xactly instances , ensuring accurate, scalable, and compliant incentive compensation operations. The ideal candidate will combine deep domain expertise in Sales Compensation (ICM) with strong technical and leadership capabilities to drive process excellence and transformation. Key Responsibilities Xactly Platform Administration Serve as the lead administrator for Xactly Incent across multiple instances Configure, maintain, and enhance compensation plans, rules, and organizational hierarchies Manage system upgrades, releases, and feature implementations Ensure platform scalability and alignment with evolving business needs Incentive Compensation Operations Oversee end-to-end commission calculation processes ensuring accuracy and timeliness Manage monthly commission cycles , including validation, approvals, and payroll readiness Govern 500+ compensation plans and complex business rules Ensure compliance with internal policies and audit requirements Data Management & Integrations Manage integration between Xactly and upstream/downstream systems (CRM, ERP, HRIS) Oversee 90+ data feeds ensuring integrity, completeness, and accuracy Monitor and audit data quality, calculation logic, and system performance Reporting & Analytics Develop and maintain dashboards, reports, and analytics to support business decisions Provide insights into compensation performance and operational efficiency Stakeholder Collaboration Partner with Sales Operations, Finance, HR, IT, and COE teams Act as a bridge between business stakeholders and technical teams Support compensation plan design, changes, and governance processes Process Optimization & Governance Establish and enforce best practices, SOPs, and governance frameworks Identify process gaps and drive automation and efficiency improvements Lead initiatives to standardize and scale COE operations Team Leadership & Enablement Mentor and guide Xactly administrators and analysts Provide training, documentation, and user support Drive a culture of continuous improvement and operational excellence Required Skills & Experience 8+ years of experience in Sales Compensation (ICM) , including platform administration Strong expertise in Xactly Incent configuration and administration Proven experience managing complex compensation structures and multi-instance environments Solid understanding of commission calculations, governance, and dispute resolution Hands-on experience with data integration and validation processes Strong analytical and problem-solving skills with attention to detail Experience working in global, matrixed organizations Technical Skills Advanced Excel and PowerPoint Working knowledge of SQL (beginner to intermediate) Experience with reporting and analytics tools Nice to Have: Xactly certifications (Administrator, Plan Configuration) or willingness to obtain Experience with other ICM tools (e.g., Varicent, SAP Callidus ) Exposure to COE operating models and large-scale transformations Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Experience Level Mid Level