As the Manager of the Project Management Office, your primary responsibility is to lead and support end-to-end program and project delivery across Integrated Business Services and supported functions. You will be tasked with converting business priorities, operational needs, and improvement opportunities into clear project plans, timelines, owners, risks, deliverables, and measurable outcomes. Your role will involve managing the full project lifecycle, including understanding the current state, identifying gaps, aligning stakeholders, building the plan, driving execution, and ensuring improvements are implemented and sustained.

Key Responsibilities:

• Lead assigned projects and continuous improvement initiatives from planning to implementation, stabilization, and results tracking.
• Convert business needs, problem statements, and improvement opportunities into clear project plans, milestones, owners, timelines, risks, and success measures.
• Facilitate current-state reviews, process mapping, root cause analysis, and gap identification to understand pain points, delays, rework, manual effort, and handoff issues.
• Drive day-to-day follow-through across workstreams by managing project trackers, action logs, risks, issues, decisions, and status updates.
• Ensure project outputs are practical, documented, implemented, and embedded into daily operations to improve turnaround time, quality, productivity, visibility, and stakeholder experience.
• Set up and manage governance routines, project reviews, executive updates, and stakeholder forums for assigned programs.
• Maintain clear visibility of project status, key milestones, risks, issues, decisions, action items, and ownership.
• Use standard project management tools, templates, dashboards, and reporting mechanisms to track progress consistently.
• Escalate risks and decisions early, ensure follow-through on actions, and drive closure of open items.
• Work with Functional Leaders, process owners, Hub Leaders, Hub Teams, and other stakeholders to align on priorities, scope, resources, and timelines.
• Support process standardization, simplification, documentation, and future-state design to improve efficiency, quality, and service delivery.

Qualifications Required:

• Bachelor's degree in Business, Finance, Engineering, Operations Management, Human Resources, or any related field.
• Project Management, Lean Six Sigma, Agile, or Continuous Improvement certification is an advantage.
• At least 8+ years of experience in project management, program management, transformation, continuous improvement, or shared services operations.
• Proven hands-on experience leading end-to-end transformation projects, from planning and stakeholder alignment to execution, stabilization, and benefits tracking.
• Strong experience working with cross-functional stakeholders across Human Resources, Finance, Technology, Operations, or Global Business Services, etc.
• Practical experience in process improvement, Lean tools, process mapping, standard work, automation support, reporting, and operational performance improvement.
• Ability to drive complex projects with urgency, structure, and clear ownership, even through ambiguity, blockers, or pressure.
• Strong planning, prioritization, and follow-through skills to keep milestones, actions, and deliverables on track.
• Strong stakeholder management and communication skills, with the ability to align cross-functional teams and support decision-making.
• Ability to simplify complex issues into clear risks, options, actions, and recommendations. As the Manager of the Project Management Office, your primary responsibility is to lead and support end-to-end program and project delivery across Integrated Business Services and supported functions. You will be tasked with converting business priorities, operational needs, and improvement opportunities into clear project plans, timelines, owners, risks, deliverables, and measurable outcomes. Your role will involve managing the full project lifecycle, including understanding the current state, identifying gaps, aligning stakeholders, building the plan, driving execution, and ensuring improvements are implemented and sustained.

Key Responsibilities:

• Lead assigned projects and continuous improvement initiatives from planning to implementation, stabilization, and results tracking.
• Convert business needs, problem statements, and improvement opportunities into clear project plans, milestones, owners, timelines, risks, and success measures.
• Facilitate current-state reviews, process mapping, root cause analysis, and gap identification to understand pain points, delays, rework, manual effort, and handoff issues.
• Drive day-to-day follow-through across workstreams by managing project trackers, action logs, risks, issues, decisions, and status updates.
• Ensure project outputs are practical, documented, implemented, and embedded into daily operations to improve turnaround time, quality, productivity,