Operations & Customer Support Intern (6 Months) Full-Time Opportunity Based on

Location: South Delhi (On-site)

Duration: 6 Months Internship

Conversion: Full-time based on performance

What You'll Do

Customer Support

• Respond to customer queries via WhatsApp, email, phone, and social media.
• Resolve customer issues quickly and professionally.
• Deliver an exceptional customer experience through proactive communication.

Operations & Order Management

• Track daily orders, shipments, deliveries, returns, and exchanges.
• Coordinate with courier partners to resolve delivery-related issues.
• Ensure orders are fulfilled smoothly with minimal delays.

Inventory Management

• Monitor stock levels across warehouse and sales channels.
• Maintain inventory records and assist with stock planning.
• Coordinate with manufacturing and warehouse partners for replenishment.

Vendor Coordination

• Work closely with logistics partners, vendors, and suppliers.
• Follow up on dispatches, inventory movement, and operational tasks.
• Maintain strong vendor relationships through timely communication.

Reporting & MIS

• Prepare daily, weekly, and monthly MIS reports.
• Maintain operational dashboards using Microsoft Excel.
• Analyze operational data and identify areas for improvement.

What We're Looking For

• Excellent spoken and written English.
• Strong communication and customer handling skills.
• Good knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas).
• Highly organized with excellent attention to detail.
• Strong ownership mindset and ability to manage multiple tasks.
• Comfortable working in a fast-paced startup environment.

Preferred Experience

• 0-2 years of experience in operations, customer support, supply chain, or e-commerce.
• Experience with Shopify, Amazon Seller Central, or inventory software is a plus.

You'll Thrive Here If You

• Love solving problems.
• Enjoy interacting with customers.
• Take ownership instead of waiting for instructions.
• Stay calm under pressure.
• Like building systems and improving processes.

What You'll Get

• Hands-on experience in a fast-growing consumer startup.
• Direct exposure to founders and business operations.
• Ownership from Day 1.
• Opportunity to work across customer experience, operations, and supply chain.
• High-performing interns will be offered a full-time role after successful completion of the internship.

If you're someone who enjoys making things run smoothly and wants to be part of building the next big consumer brand, we'd love to hear from you.