About the Company

This healthcare services organization works to improve patient outcomes by delivering pharmacy-focused solutions and end-to-end support. It emphasizes integrity, service quality, customer satisfaction, collaboration, and an inclusive workplace, while also investing in employee development and comprehensive benefits.

About the Role

The company is hiring a remote, full-time Pharmacy Support Specialist who can act as a key point of contact between physician offices, patients, and pharmacy teams. The role centers on handling incoming and outgoing communication, recording prescription and referral details correctly, and supporting daily pharmacy workflows through the processing of patient data and incoming documents. Success in this position requires strong communication, sound knowledge of pharmacy operations, the ability to stay organized, and comfort working independently in a busy environment.

Qualifications

• A bachelor’s degree in business administration, healthcare, computer science, or a similar discipline, or equivalent hands-on experience
• At least 3 years of experience in a healthcare call center, pharmacy office, or social services setting
• Active pharmacy technician registration with the State Board of Pharmacy
• Working knowledge of MS Office tools, including Outlook, Word, Excel, and Access
• Strong spoken and written communication abilities
• Well-developed organization and time-management skills
• Careful attention to detail and a proactive approach to solving problems
• Ability to work with little supervision
• Prior exposure to pharmacy operations, drug therapy, and healthcare regulations is an advantage

Responsibilities

• Maintain professional communication with physician offices in both verbal and written formats
• Review inbound image-based documents and ensure they are organized and attached correctly in pharmacy systems
• Carry out the appropriate steps for each document type and program requirement to create patient profiles and referrals
• Monitor the main pharmacy phone line, answer calls quickly, and route callers to the correct extension based on the medication or program concern
• Record clarification requests and follow-up actions accurately in Pathpoint Rx/ScriptMed so progress remains traceable
• Handle internal questions within the required turnaround time
• Place outbound calls to physician offices to request prescription refills and check on unresolved clarification items
• Receive written refill or clarification requests and confirm they are complete and accurate
• Follow all applicable policies, procedures, safety requirements, and regulations
• Support patients and Pharmacy Care Coordinators with drug therapy and pharmacy care concerns, including the physical, psychological, and social impact of relevant disease states
• Take on other pharmacy support tasks as needed to help operations and patient care run smoothly

Benefits

• Competitive pay along with a broad benefits package
• Medical, dental, and vision coverage
• Wellness initiatives supporting physical, emotional, financial, and social health
• Backup dependent care, adoption support, and infertility coverage
• Family-building support, behavioral health resources, paid parental leave, and paid caregiver leave
• Training opportunities, professional development resources, mentorship, and employee resource groups
• Volunteer and community engagement programs
• A supportive culture that values diversity and innovation

Equal Opportunity

The employer provides equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other protected status recognized by law. It also prohibits harassment and bases all employment decisions on fair and lawful practices. Reasonable accommodations are available for qualified individuals with disabilities during hiring and throughout employment.

Responsibilities

• Maintain professional communication with physician offices in both verbal and written formats
• Review inbound image-based documents and ensure they are organized and attached correctly in pharmacy systems
• Carry out the appropriate steps for each document type and program requirement to create patient profiles and referrals
• Monitor the main pharmacy phone line, answer calls quickly, and route callers to the correct extension based on the medication or program concern
• Record clarification requests and follow-up actions accurately in Pathpoint Rx/ScriptMed so progress remains traceable
• Handle internal questions within the required turnaround time
• Place outbound calls to physician offices to request prescription refills and check on unresolved clarification items
• Receive written refill or clarification requests and confirm they are complete and accurate
• Follow all applicable policies, procedures, safety requirements, and regulations
• Support patients and Pharmacy Care Coordinators with drug therapy and pharmacy care concerns, including the physical, psychological, and social impact of relevant disease states
• Take on other pharmacy support tasks as needed to help operations and patient care run smoothly

Requirements

• A bachelor’s degree in business administration, healthcare, computer science, or a similar discipline, or equivalent hands-on experience
• At least 3 years of experience in a healthcare call center, pharmacy office, or social services setting
• Active pharmacy technician registration with the State Board of Pharmacy
• Working knowledge of MS Office tools, including Outlook, Word, Excel, and Access
• Strong spoken and written communication abilities
• Well-developed organization and time-management skills
• Careful attention to detail and a proactive approach to solving problems
• Ability to work with little supervision
• Prior exposure to pharmacy operations, drug therapy, and healthcare regulations is an advantage

Perks & benefits

• Competitive pay along with a broad benefits package
• Medical, dental, and vision coverage
• Wellness initiatives supporting physical, emotional, financial, and social health
• Backup dependent care, adoption support, and infertility coverage
• Family-building support, behavioral health resources, paid parental leave, and paid caregiver leave
• Training opportunities, professional development resources, mentorship, and employee resource groups
• Volunteer and community engagement programs
• A supportive culture that values diversity and innovation