Customer Success Manager (B2B SaaS)

Be an Early ApplicantFull Timejunior

Hyderabad, Telangana, INPosted Today

Role Overview

Steps AI is hiring a entry-level Customer Success Manager (B2B SaaS). This is a full-time role in Hyderabad. Part of Steps AI's Lifecycle hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Junior-level Lifecycle roles is $79k-$98k (based on 51 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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Job Description

Customer Success Manager (B2B SaaS)

📍 Hyderabad (On-Site)

🕒 Full-Time | 2–5 Years Experience

About Steps AI

Steps AI is a fast-growing B2B SaaS startup building AI-powered tools that help businesses automate customer engagement and support.

Our platform integrates with Shopify, Zendesk, HubSpot, and over 250 business applications, enabling businesses to automate customer interactions and deliver exceptional customer experiences.

We're looking for a Customer Success Manager who can own the complete customer journey from planning product demonstrations and onboarding to long-term customer success and account growth.

About the Role

As a Customer Success Manager, you will be responsible for ensuring customers have a seamless experience throughout their journey with Steps AI.

You will own the customer lifecycle after leads are qualified by the sales team, including product demonstrations, onboarding, implementation, customer success, adoption, and account growth.

You'll work closely with Sales, Product, Engineering, and Marketing to ensure customers achieve measurable value from our platform.

What You'll Do

Product Demonstrations

Conduct product demonstrations for qualified prospects
Understand customer requirements and tailor demos to their business use cases
Answer product-related questions and build customer confidence
Work closely with the sales team to support deal progression

Customer Onboarding & Implementation

Take ownership of customers after the sales process
Plan and execute smooth customer onboarding
Configure the platform based on customer requirements
Coordinate with Product and Engineering teams for integrations and custom requirements
Conduct implementation sessions and product training
Ensure successful go-live and customer adoption

Customer Success

Build long-term relationships with customers
Act as the primary point of contact after onboarding
Monitor customer health, product adoption, and engagement
Conduct periodic business reviews and success check-ins
Resolve customer issues by collaborating with internal teams
Ensure customers achieve their desired business outcomes

Account Growth & Operations

Identify upsell and cross-sell opportunities
Support renewals and customer retention initiatives
Gather customer feedback and collaborate with Product teams on improvements
Maintain customer records, implementation documentation, and CRM updates
Help build scalable onboarding and customer success processes

What We're Looking For

Must-Have Skills

2–5 years of experience in Customer Success, Implementation, Pre-Sales, Account Management, or SaaS Consulting
Excellent communication, presentation, and relationship-building skills
Experience conducting product demonstrations or solution walkthroughs
Ability to manage multiple customer implementations simultaneously
Strong project coordination and problem-solving skills
Customer-first mindset with high ownership

Good to Have

Experience working with B2B SaaS products
Familiarity with HubSpot, Shopify, Zendesk, or similar business platforms
Understanding of APIs, integrations, and SaaS implementations
Experience working with international customers
Experience with AI, automation, or customer support software

Key Traits

Customer-centric mindset
Excellent presentation and communication skills
Strong ownership and accountability
Organized and detail-oriented
Proactive problem solver
Comfortable working in a fast-paced startup environment

What You'll Achieve

Deliver outstanding product demonstrations that help customers understand the platform's value
Ensure smooth onboarding and successful implementation
Increase customer adoption, satisfaction, and retention
Build long-term customer relationships
Drive customer expansion and contribute directly to business growth

Why Join Steps AI

Work directly with founders and leadership team
Own the complete customer lifecycle
High ownership with significant customer impact
Opportunity to build and scale Customer Success processes
Be part of a fast-growing AI + SaaS startup with excellent learning opportunities

Preferred Qualification

Bachelor's degree in Business, Engineering, Marketing, or a related field
Experience with SaaS products is highly preferred

About Steps AI

Steps AI

stepsai.co

LifecycleOn-site

3 other open roles at Steps AI on TryApplyNow.

View all 4 roles at Steps AI Visit website

Frequently Asked Questions

How do I apply for the Customer Success Manager (B2B SaaS) position at Steps AI?

Use the Apply button above to submit your application directly to Steps AI. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Success Manager (B2B SaaS) position at Steps AI located?

This position is based in Hyderabad. Steps AI has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Success Manager (B2B SaaS) at Steps AI earn?

Steps AI has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Success Manager (B2B SaaS) role at Steps AI posted?

This role was posted on June 28, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the Customer Success Manager (B2B SaaS) role at Steps AI entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Steps AI has listed.