AWS Customer Success Management, Officer

Who we are looking for

We are seeking an experienced AWS professional to join our Customer Experience team, working closely and collaboratively with application development teams and platform engineering teams to design, deploy, and operate scalable AWS applications using IaC, CI/CD, and container technologies. The role requires excellent communication skills and a strong focus on automation, reliability, and deliver consistent, high‑quality customer experience.

What you will be responsible for

As an AWS Customer Success Officer, you will:

• Collaborate closely with application development teams to understand application needs, deployment patterns, and operational requirements
• Support customers and development teams in deploying and operating applications on AWS using Infrastructure as Code (IaC), CI/CD pipelines, and container technologies.
• Provide guidance on AWS best practices for scalability, reliability, security, and operational excellence.
• Proactively identify risks, issues, and improvement opportunities impacting customer experience and application operations
• Coordinate with platform, security, and operations teams to resolve issues and drive continuous improvement
• Communicate clearly and effectively with technical and non‑technical stakeholders.
• Provide regular status updates, success reviews, and recommendations to customers and internal partners.
• Advocate for customer needs while balancing platform standards and governance.

What we value

These skills will help you succeed in this role with MUST and NICE to have skills

• 8+ years overall experience in IT infrastructure and cloud engineering
• 5+ years of hands-on experience with AWS services at scale
• 3+ years of experience in cloud architecture and infrastructure design
• 3+ years of experience with Terraform for Infrastructure as Code
• 3+ years of experience with Harness or similar CI/CD platforms (Jenkins, GitLab CI)
• Strong expertise in AWS core services:
• Compute: EC2, ECS, EKS, Lambda
• Storage: S3, EFS, EBS
• Networking: VPC, Subnets, Route Tables, NAT Gateways, Transit Gateway, Load Balancers
• Security: IAM, Security Groups, KMS, Secrets Manager
• Deep understanding of container technologies (Docker) and orchestration platforms (Kubernetes, ECS)
• Strong understanding of cloud infrastructure, application deployment, and DevOps practices.
• Excellent communication, relationship‑building, and stakeholder management skills
• Experience building and optimizing CI/CD pipelines with automated testing and deployment strategies
• Experience with monitoring and observability solutions (CloudWatch, Prometheus, Grafana)
• Strategic thinker with excellent communication skills, able to mentor and guide team members and collaborate with application teams
• Experience with AWS cost optimization strategies and FinOps practices

Nice-to-Have Skills

• AWS Certified Solutions Architect (Professional or Associate) or AWS DevOps Engineer certification
• Experience with additional AWS services (RDS, Aurora, DynamoDB, ElastiCache, Redshift)
• Knowledge of Site Reliability Engineering (SRE) practices and Chaos Engineering
• Prior experience in financial services or highly regulated industries
• Experience with multi-cloud or hybrid cloud architectures
• Proficiency with Terraform, Harness
• Solid experience in Agile methodologies (Scrum and Kanban)

Education & Preferred Qualifications

• Minimum Bachelor's Degree required

Additional requirements

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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