Middle Office, Manager

As a Manager within the Middle Office team at State Street, you will play a crucial role in ensuring successful service delivery, contract and SLA documentation, change management, and key performance reporting. Your responsibilities will include:

• Managing the corresponding team in location(s) for responsible client(s), overseeing day-to-day processing, and providing managerial oversight.
• Acting as the primary point of contact for daily BAU, incident management, and SLA adherence.
• Maintaining an effective Risk and Control Self-Assessment (RCSA) and monitoring process-level risks and KRIs.
• Implementing and monitoring risk mitigation controls and best practices in line with global operational risk standards.
• Leading risk reviews, incident logs, root cause analysis (RCA), and ensuring timely remediation.
• Communicating expectations to team members and stakeholders clearly and promptly.
• Identifying, developing, and deploying process improvements to enhance service levels and reduce operational risks.
• Regularly reviewing and updating Standard Operating Procedures (SOPs) and ensuring team adherence.
• Keeping the Client and State Street management informed of issues and ensuring timely follow-up for effective resolutions.
• Directing and managing project development from strategy development to execution and reporting.

To succeed in this role, you should possess:

• Strong knowledge of trade lifecycle management for Middle Office Services.
• Excellent analytical, problem-solving, and stakeholder communication skills.
• Client-centric attitude in managing, prioritizing, and delivering operations and services.
• Strong leadership, people management, and cross-functional collaboration capabilities.
• 8-10 years of experience in staff management and leading projects.
• Experience working at senior levels in an organization and effective communication at that level.
• Demonstrated accuracy, attention to detail, and influencing and negotiating skills.
• Strong interpersonal and organizational skills, along with the ability to work in matrix structures and cross-cultural environments.

Additionally, the following qualifications are preferred:

• Degree in finance, business, technology, or equivalent, or relevant industry experience.
• Strong exposure to risk and control frameworks, audit handling, and process transformation.
• Proven experience in client communication and interaction at all levels.

About State Street:

State Street is a leading custodian bank, asset manager, and asset intelligence company globally. With a focus on innovation and technology, we have been serving clients for over two centuries, providing investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

At State Street, we are committed to creating a positive work environment with competitive benefits packages, flexible work programs, and development opportunities. We value diversity, inclusion, and social responsibility, welcoming candidates from diverse backgrounds and experiences. Our engagement with communities and employee networks reflects our commitment to a balanced professional and personal life.

State Street is an equal opportunity and affirmative action employer, fostering an inclusive environment where every employee is empowered to reach their full potential. Join us in shaping the future and contributing to our shared success. As a Manager within the Middle Office team at State Street, you will play a crucial role in ensuring successful service delivery, contract and SLA documentation, change management, and key performance reporting. Your responsibilities will include:

• Managing the corresponding team in location(s) for responsible client(s), overseeing day-to-day processing, and providing managerial oversight.
• Acting as the primary point of contact for daily BAU, incident management, and SLA adherence.
• Maintaining an effective Risk and Control Self-Assessment (RCSA) and monitoring process-level risks and KRIs.
• Implementing and monitoring risk mitigation controls and best practices in line with global operational risk standards.
• Leading risk reviews, incident logs, root cause analysis (RCA), and ensuring timely remediation.
• Communicating expectations to team members and stakeholders clearly and promptly.
• Identifying, developing, and deploying process improvements to enhance service levels and reduce operational risks.
• Regularly reviewing and updating Standard Operating Procedures (SOPs) and ensuring team adherence.
• Keeping the Client and State Street management informed of issues and ensuring timely follow-up for effective resolutions.
• Directing and managing project development from strategy development to execution and reporting.

To succeed in this role, you should possess:

• Strong knowledge of trade lifecycle management for Middle Office Services.
• Excellent analytical, problem-solving, and stakeholder communication skills.