Role Overview
Sharp Brains is hiring a entry-level Desktop Support Technician L1. This is a contract role in Vadodara. Part of Sharp Brains's Lifecycle hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Skill Set : Deskside support Technician Level 1
Designation : Dispatch (on-demand)
Language : English C1 Level
Contract : B2B/Freelance
Days Per Week : on-demand
Location : Vadodara, India
Key Responsibilities:
1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.
Frequently Asked Questions
How do I apply for the Desktop Support Technician L1 position at Sharp Brains?
Use the Apply button above to submit your application directly to Sharp Brains. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Desktop Support Technician L1 position at Sharp Brains located?
This position is based in Vadodara. Sharp Brains has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Desktop Support Technician L1 at Sharp Brains earn?
Sharp Brains has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Desktop Support Technician L1 role at Sharp Brains posted?
This role was posted on April 13, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Desktop Support Technician L1 role at Sharp Brains entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Sharp Brains has listed.
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