Quality Assurance Specialist
Service Pros Installation Group, INC.Role Overview
Service Pros Installation Group, INC. is hiring a entry-level Quality Assurance Specialist. This is a contract role in Halethorpe. Part of Service Pros Installation Group, INC.'s Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Description
About Us
Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.
Our Mission
We provide exceptional customer experiences through our passion for serving others.
Our Vision
We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Our Values
Stewardship
People
Integrity
Growth
Role Description
We are looking to hire a full-time Floor Installation Quality Assurance Specialist who interacts with customers and installers to ensure satisfaction with the flooring installation process. The Flooring Installation Quality Assurance Specialist will foster relationships with our Contractors while providing technical guidance, ensuring a quality installation has been completed. The Floor Installation Quality Assurance Specialist will ensure quality is up to Service Pros Installation Group and Lowes Home Improvement standards.
Essential Duties And Responsibilities
- Responsible for determining appropriate action for installation quality issues and ensures the scheduling of repairs or re-installation for 3 to 5 assigned workrooms.
- Perform virtual inspections, record quality issues, and plan processes to decrease Contractor deficiencies.
- Identify quality issues and assist Contractors in improving their skills or in correcting re-occurring issues.
- Conduct on-site inspection appointments if issues are not able to be resolved using the virtual process.
- Conduct quality audits.
- May travel up to 50% out of their local area.
Requirements
Qualifications
- As a Quality Assurance Specialist, you must have a minimum of 2 years’ customer service experience, including customer service management.
- Ability to use multiple software programs, computer workstations, iPhones, tablets, and peripheral equipment, knowledge of database, spreadsheet, and email.
- Valid driver’s license.
- Experience working with installers/crew leads during home installation projects.
Benefits
- Monday – Friday 8AM-5PM
- Dental, Disability, Life, Medical and Vision Insurance
- 401K Company Match
- PTO – Paid Time Off
- Holiday Pay
- Phone allowance
Physical Environment
- Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.
Frequently Asked Questions
How do I apply for the Quality Assurance Specialist position at Service Pros Installation Group, INC.?
Use the Apply button above to submit your application directly to Service Pros Installation Group, INC.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Quality Assurance Specialist position at Service Pros Installation Group, INC. located?
This position is based in Halethorpe. Service Pros Installation Group, INC. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Quality Assurance Specialist at Service Pros Installation Group, INC. earn?
Service Pros Installation Group, INC. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Quality Assurance Specialist role at Service Pros Installation Group, INC. posted?
This role was posted on April 23, 2026 (57 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Quality Assurance Specialist role at Service Pros Installation Group, INC. entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Service Pros Installation Group, INC. has listed.
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