Service Manager
Service Pros Installation Group, INC.Role Overview
Service Pros Installation Group, INC. is hiring a mid-level Service Manager. This is a full-time role in Halethorpe. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Description
About Us
Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.
Our Mission
We provide exceptional customer experiences through our passion for serving others.
Our Vision
We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Our Values
Stewardship
People
Integrity
Growth
Summary
The Service Manager plays a pivotal role in orchestrating the entire flooring installation process for customers across their assigned areas. This role focuses on leading our in-house team and delivering customer satisfaction while managing and nurturing relationships with Lowe’s.
Key Responsibilities
- Oversee day-to-day functions of the Installation Coordinator Team.
- In-store (Lowe’s) support, engagement, focused on sales and education.
- Engagement in the Lowe’s Executive/VIP Program.
- Ensure high-quality installations, that exceed customer expectations.
- Maintain excellent customer satisfaction scores.
- Management of Warehouse Functions, Inventory, Staging, and Cleanliness.
- Manage relationships, negotiate pricing, and authorize payments for services.
- Analyze job profit margins and make informed decisions.
- Resolve escalated customer issues and conduct site visits when necessary.
- Provide guidance to installers and customers on installation and products.
Requirements
Qualifications
- High school diploma or equivalent (GED)
- 1-2 years of customer service management experience.
- 3 or more years of flooring experience is preferred.
- Ability to collaborate in a team.
- Strong problem-solving abilities.
- Commitment to ethical conduct and professionalism.
Physical Demands
- Sit for extended periods.
- Reach, bend, kneel, and handle materials.
- Lift and carry up to 75lbs.
- Operate a forklift and handle materials.
- Specific vision abilities required.
Work Environment
- Mostly quiet, indoor office space.
- Occasional time in non-climate-controlled areas.
Frequently Asked Questions
How do I apply for the Service Manager position at Service Pros Installation Group, INC.?
Use the Apply button above to submit your application directly to Service Pros Installation Group, INC.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Manager position at Service Pros Installation Group, INC. located?
This position is based in Halethorpe. Service Pros Installation Group, INC. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Manager at Service Pros Installation Group, INC. earn?
Service Pros Installation Group, INC. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Manager role at Service Pros Installation Group, INC. posted?
This role was posted on April 29, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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