The Assistant Manager supports the overall profitability and success of the Regional Operations Center by assisting with financial, operational, and team objectives. This role partners closely with the Operations Manager to help achieve referral and revenue goals, improve staffing efficiency, and maintain high levels of performance and client satisfaction. The Assistant Manager contributes to reporting, process improvement, and fostering a positive, client-focused work environment.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

Major Duties & Responsibilities

Support Revenue Growth

• Assist in driving revenue growth by delivering excellent Customer service.
• Help ensure scheduling best practices and turnaround time standards are followed.
• Support timely delivery of high-quality reports.
• Respond to and help resolve client inquiries in a timely manner.

Support Physician Cost Optimization

• Assist in ensuring client invoices align with agreed-upon fee schedules.
• Support proper physician selection based on claimant location, specialty, and pricing requirements.
• Help maintain and support relationships with key physicians to promote panel retention.

Support Staff Performance and Capacity

• Assist in monitoring performance metrics for Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
• Support efforts to meet or exceed departmental productivity and quality targets.
• Participate in onboarding and training of new team members as staffing needs increase.
• Assist with performance feedback and documentation as needed.

Client Interaction

• May support client visits and meetings with the Sales team, as needed.

Operational Support

• Assist with monitoring overall production, performance, and quality for the assigned region.
• Help plan and organize daily operational activities.
• Assist in reviewing productivity, financial, and activity reports.
• Coordinate with support departments such as Human Resources, Finance, IT, and Business Analysis to support operational goals.
• Help assess staffing and resource needs to meet production targets.
• Assist in coordinating and supporting the deposition process at the request of clients or defense counsel.

Other duties & special projects, as assigned and based on business needs.

Shift Hours: **12:00 pm - 8:00 pm EST**

Requirements

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.

Job Relevant Experience

LPN Licensure is preferred but not required.

Business experience in a healthcare and/or insurance setting is preferred.

Business experience in a Worker’s Compensation and/or Auto insurance setting is required.

Job Related Skills/Competencies

Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.

Working Conditions/Physical Demands

Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.

Work From Home Technical Requirements

Supply and support their own internet services.

Maintaining an uninterrupted internet connection is a requirement of all work from home position.

This job description is subject to change at any time.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

About Dane Street

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.