Caleedo is a B2B software product company that offers Mobile first software solution for Workplaces. Our SaaS solutions are built to enhance & positively impact the health, hygiene, wellness & productivity in built environment. We were featured In “Top 30 startups to watch out for″ by Inc42 and are the winner of the BW Businessworld Facility Management Excellence Award for Start-Up .

Led by industry leaders from diverse business backgrounds, Caleedo has adopted an innovator mindset to solve the pain points around hygiene and productivity in a built-environment.

For more details visit our website www.caleedo.com or LinkedIn profile page https://www.linkedin.com/company/caleedo .

Job Summary

As a Customer Success Specialist at Caleedo, you will play a crucial role in maintaining positive and productive relationships with customers. This role requires a balance of communication abilities, and a deep understanding of customer needs. Your primary focus will be to ensure our customers are satisfied, engaged, and receive the support they need to maximize the value of our SaaS products. You will work closely with our sales, support, and product teams to drive customer success and contribute to the growth of our business

Responsibilities

· Customer Satisfaction Management:

· Communication and Stakeholder Management:

· Documentation and Reporting

. Invoicing & Collection: Collaborate with finance to ensure timely submission of invoices and collections.

Key Performance Indicators:

1. Customer Satisfaction Metrics:

Customer Satisfaction Score (CSAT): Measure overall customer satisfaction with products, services, and project-related interactions.

Net Promoter Score (NPS): Assess the likelihood of customers recommending the organization's products or services.

Customer Feedback Response Time: Track the time taken to respond to customer feedback and complaints, ensuring timely acknowledgment.

Resolution Time for Customer Issues: Measure the time taken to resolve customer issues or address concerns.

Customer Retention Rate: Evaluate the percentage of customers who continue to use the company's products or services over time.

Pay: ₹345,000.00 - ₹414,000.00 per year

Ability to commute/relocate:

• Lajpat Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you previously worked with or used any SaaS-based software product in a professional or academic context?

Experience

• Customer support: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person