IT Help desk Contract

Full Timemid

Kollam, Kerala, INPosted 2 days ago

Job Description

Mizuho Global Services India Pvt. Ltd.

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?

o Immense exposure and learning
o Excellent career growth
o Company of highly passionate leaders and mentors
o Ability to build things from scratch

Company website : - https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Job Description for IT Management

ROLE – L1 Help Desk (Third Party Contract)

Job Heading:

We are looking for a passionate individual, having computer science/IT UG/PG background, having 4 – 8 years of work experience and expertise in L1 helpdesk, Azure, intune, zScalar, Active Directory management, unlocking, application support, password reset, Azure Certifications is a plus.

Other Roles and Responsibilities:

· MCSE, CCNA, or similar certifications desirable.
· Expertise in helpdesk, Active Directory management, unlocking applications.
· Hand on experience in application support, password reset.
· Microsoft Windows Server & AD (Active Directory) troubleshoot, maintain and administer
· VMware troubleshooting and administration
· Managing the DR environments and taking part in DR test exercises
· Adherence to ISO 9001:2008, ISO 27001, Policies & Procedures
· Ability to demonstrate experience of AD (Active Directory, ADFS, Group Policy management, etc.)
Customer-centric career experience and excellent Time management skills.
Ability to work within customer focused team, excellent communication skills
Take ownership of customer issues reported and see problems through to resolution.
Troubleshoot and resolve issues through sharing best practices and direct resolution.
Excellent written and verbal communication and effective organizational and multi- tasking skills. Proven ability to quickly learn new technical domains and train others.
Should be flexible to work in an operational environment, rotational shifts and on-call schedule.
Other general responsibilities as instructed by management.