Job Description
Role Overview:
At Mizuho Global Services Pvt Ltd (MGS), you will be part of a subsidiary company of Mizuho Bank, Ltd, one of Japan's largest banks. MGS was established in 2020 to handle banking and IT operations for Mizuho Bank's offices worldwide. The company values ethical culture and diversity, with key pillars being Mutual Respect, Discipline, and Transparency guiding all processes.
Key Responsibilities:
- Revise user manual as per IT section's instructions
- Provide technical support for G-Base Software and PEGA system
- Assist end users with software and hardware issues
- Troubleshoot and resolve technical problems
- Ensure efficient system operations
- Document and track support tickets
Qualification Required:
- 10-12 years of experience in Help Desk Support
- Experience with G-Base Software and PEGA system preferred
- Strong communication and presentation skills
- Proficiency in Business English
- Knowledge of MS Office applications (Word, Excel, Access, etc)
- Graduation in computer science
- Banking support experience desirable
- Prior experience in email support desirable
Company Details:
MGS is committed to creating a culture driven by ethical values and supporting diversity. The company offers immense exposure, learning opportunities, career growth, and the chance to work with passionate leaders and mentors.
Address:
Mizuho Global Services India Pvt. Ltd.
16th Floor, Tower B,
Brigade World Trade Centre,
No.142, Rajiv Gandhi Salai,
Chennai - 600 096, India.
Interested candidates can send their resumes to [HIDDEN TEXT] with details on Current CTC, Expected CTC, Experience in TA/Recruitment, Notice period, Reason for a job change, and Current residential location in Chennai. Role Overview:
At Mizuho Global Services Pvt Ltd (MGS), you will be part of a subsidiary company of Mizuho Bank, Ltd, one of Japan's largest banks. MGS was established in 2020 to handle banking and IT operations for Mizuho Bank's offices worldwide. The company values ethical culture and diversity, with key pillars being Mutual Respect, Discipline, and Transparency guiding all processes.
Key Responsibilities:
- Revise user manual as per IT section's instructions
- Provide technical support for G-Base Software and PEGA system
- Assist end users with software and hardware issues
- Troubleshoot and resolve technical problems
- Ensure efficient system operations
- Document and track support tickets
Qualification Required:
- 10-12 years of experience in Help Desk Support
- Experience with G-Base Software and PEGA system preferred
- Strong communication and presentation skills
- Proficiency in Business English
- Knowledge of MS Office applications (Word, Excel, Access, etc)
- Graduation in computer science
- Banking support experience desirable
- Prior experience in email support desirable
Company Details:
MGS is committed to creating a culture driven by ethical values and supporting diversity. The company offers immense exposure, learning opportunities, career growth, and the chance to work with passionate leaders and mentors.
Address:
Mizuho Global Services India Pvt. Ltd.
16th Floor, Tower B,
Brigade World Trade Centre,
No.142, Rajiv Gandhi Salai,
Chennai - 600 096, India.
Interested candidates can send their resumes to [HIDDEN TEXT] with details on Current CTC, Expected CTC, Experience in TA/Recruitment, Notice period, Reason for a job change, and Current residential location in Chennai.
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