Role Overview
Mizuho is hiring a staff-level Information Technology Help Desk Manager. This is a full-time role in IN. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Role Overview:
At Mizuho Global Services Pvt Ltd (MGS), you will be part of a subsidiary company of Mizuho Bank, Ltd, one of Japan's largest banks. MGS was established in 2020 to handle banking and IT operations for Mizuho Bank's offices worldwide. The company values ethical culture and diversity, with key pillars being Mutual Respect, Discipline, and Transparency guiding all processes.
Key Responsibilities:
- Revise user manual as per IT section's instructions
- Provide technical support for G-Base Software and PEGA system
- Assist end users with software and hardware issues
- Troubleshoot and resolve technical problems
- Ensure efficient system operations
- Document and track support tickets
Qualification Required:
- 10-12 years of experience in Help Desk Support
- Experience with G-Base Software and PEGA system preferred
- Strong communication and presentation skills
- Proficiency in Business English
- Knowledge of MS Office applications (Word, Excel, Access, etc)
- Graduation in computer science
- Banking support experience desirable
- Prior experience in email support desirable
Company Details:
MGS is committed to creating a culture driven by ethical values and supporting diversity. The company offers immense exposure, learning opportunities, career growth, and the chance to work with passionate leaders and mentors.
Address:
Mizuho Global Services India Pvt. Ltd.
16th Floor, Tower B,
Brigade World Trade Centre,
No.142, Rajiv Gandhi Salai,
Chennai - 600 096, India.
Interested candidates can send their resumes to [HIDDEN TEXT] with details on Current CTC, Expected CTC, Experience in TA/Recruitment, Notice period, Reason for a job change, and Current residential location in Chennai. Role Overview:
At Mizuho Global Services Pvt Ltd (MGS), you will be part of a subsidiary company of Mizuho Bank, Ltd, one of Japan's largest banks. MGS was established in 2020 to handle banking and IT operations for Mizuho Bank's offices worldwide. The company values ethical culture and diversity, with key pillars being Mutual Respect, Discipline, and Transparency guiding all processes.
Key Responsibilities:
- Revise user manual as per IT section's instructions
- Provide technical support for G-Base Software and PEGA system
- Assist end users with software and hardware issues
- Troubleshoot and resolve technical problems
- Ensure efficient system operations
- Document and track support tickets
Qualification Required:
- 10-12 years of experience in Help Desk Support
- Experience with G-Base Software and PEGA system preferred
- Strong communication and presentation skills
- Proficiency in Business English
- Knowledge of MS Office applications (Word, Excel, Access, etc)
- Graduation in computer science
- Banking support experience desirable
- Prior experience in email support desirable
Company Details:
MGS is committed to creating a culture driven by ethical values and supporting diversity. The company offers immense exposure, learning opportunities, career growth, and the chance to work with passionate leaders and mentors.
Address:
Mizuho Global Services India Pvt. Ltd.
16th Floor, Tower B,
Brigade World Trade Centre,
No.142, Rajiv Gandhi Salai,
Chennai - 600 096, India.
Interested candidates can send their resumes to [HIDDEN TEXT] with details on Current CTC, Expected CTC, Experience in TA/Recruitment, Notice period, Reason for a job change, and Current residential location in Chennai.
Frequently Asked Questions
How do I apply for the Information Technology Help Desk Manager position at Mizuho?
Use the Apply button above to submit your application directly to Mizuho. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Information Technology Help Desk Manager position at Mizuho located?
This position is based in IN. Mizuho has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Information Technology Help Desk Manager at Mizuho earn?
Mizuho has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Information Technology Help Desk Manager role at Mizuho posted?
This role was posted on April 17, 2026 (60 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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