Key Account Manager- CSM I Series- A Startup I Delhi- Remote

In this role as a Key Account Manager (KAM) in the SaaS/CRM industry, you will be responsible for managing and growing strategic enterprise accounts. Your primary focus will be on driving account expansion, ensuring customer success, and establishing long-term relationships with key stakeholders.

• *Key Responsibilities:**
• **Account Management & Growth:**
• Own and manage a portfolio of key enterprise accounts
• Develop account retention and adoption strategies
• **Client Relationship Management:**
• Build strong relationships with CXOs, Sales Heads, and decision-makers
• Act as a trusted advisor to clients on sales automation best practices
• Ensure high customer satisfaction and retention
• **Revenue Ownership:**
• Achieve and exceed revenue targets for assigned accounts
• Identify new business opportunities within existing clients
• **Collaboration & Execution:**
• Work closely with Sales, Product, and Support teams
• Align client needs with product capabilities and roadmap
• **Customer Success & Adoption:**
• Drive product adoption and usage within accounts
• Monitor key metrics and ensure clients derive maximum value
• **Strategic Insights:**
• Gather market and customer feedback to influence product improvements
• Stay updated on industry trends and competitor offerings
• *Required Skills & Qualifications:**
• 3+ years of experience in Key Account Management/CSM (preferably in SaaS, CRM, or sales automation platforms)
• Proven track record of managing large accounts and driving revenue growth
• Excellent stakeholder management and communication skills
• Ability to engage with senior leadership (CXO-level)
• Strong analytical and problem-solving skills
• Experience working with CRM tools and sales automation platforms In this role as a Key Account Manager (KAM) in the SaaS/CRM industry, you will be responsible for managing and growing strategic enterprise accounts. Your primary focus will be on driving account expansion, ensuring customer success, and establishing long-term relationships with key stakeholders.
• *Key Responsibilities:**
• **Account Management & Growth:**
• Own and manage a portfolio of key enterprise accounts
• Develop account retention and adoption strategies
• **Client Relationship Management:**
• Build strong relationships with CXOs, Sales Heads, and decision-makers
• Act as a trusted advisor to clients on sales automation best practices
• Ensure high customer satisfaction and retention
• **Revenue Ownership:**
• Achieve and exceed revenue targets for assigned accounts
• Identify new business opportunities within existing clients
• **Collaboration & Execution:**
• Work closely with Sales, Product, and Support teams
• Align client needs with product capabilities and roadmap
• **Customer Success & Adoption:**
• Drive product adoption and usage within accounts
• Monitor key metrics and ensure clients derive maximum value
• **Strategic Insights:**
• Gather market and customer feedback to influence product improvements
• Stay updated on industry trends and competitor offerings
• *Required Skills & Qualifications:**
• 3+ years of experience in Key Account Management/CSM (preferably in SaaS, CRM, or sales automation platforms)
• Proven track record of managing large accounts and driving revenue growth
• Excellent stakeholder management and communication skills
• Ability to engage with senior leadership (CXO-level)
• Strong analytical and problem-solving skills
• Experience working with CRM tools and sales automation platforms