Senior Executive - Customer Service (Freight Forwarding)

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Navi Mumbai, Maharashtra, INPosted Today

Role Overview

Masterglobal Logistics is hiring a Senior Executive - Customer Service (Freight Forwarding). This is a full-time role in Navi Mumbai. Part of Masterglobal Logistics's Brand hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Senior-level Brand roles is $109k-$150k (based on 54 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

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SwiftORLogisticsUsMasterglobalLLCFreightForwarding

Job Description

About Us

Masterglobal Logistics LLC is a leading Freight Forwarding & Logistics Company based in Dubai. As part of our global expansion, we are excited to open our brand-new office in Mumbai. We are looking for dynamic professionals for immediate joining to help establish our foundation in India.

Role Overview:

We are seeking a client-centric Senior Executive – Customer Service to bridge the gap between our operational execution and customer satisfaction. The ideal candidate will be highly skilled in relationship management and managing tight deadlines.

Key Responsibilities:

Efficiently manage incoming customer inquiries and provide proactive, transparent shipment updates.
Seamlessly coordinate with internal operations teams and overseas agents to track shipments.
Ensure swift, accurate, and timely resolution of any customer issues or bottlenecks.
Maintain and elevate our company’s high customer service and communication standards.

Requirements

Experience: Minimum 5 years of dedicated experience in freight forwarding customer service roles.
Skills: Superb interpersonal communication, coordination, and customer handling skills.
Approach: Ability to remain calm under pressure and handle customer concerns professionally.

How to Apply

If you match these qualifications and are ready for an immediate start, please send your updated resume to hr@masterglobalgroup.com.

⚠️ Critical Note: Please mention "Senior Executive – Customer Service" in your email subject line.

About Masterglobal Logistics

Masterglobal Logistics

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All open roles at Masterglobal Logistics

Frequently Asked Questions

How do I apply for the Senior Executive - Customer Service (Freight Forwarding) position at Masterglobal Logistics?

Use the Apply button above to submit your application directly to Masterglobal Logistics. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Senior Executive - Customer Service (Freight Forwarding) position at Masterglobal Logistics located?

This position is based in Navi Mumbai. Masterglobal Logistics has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Senior Executive - Customer Service (Freight Forwarding) at Masterglobal Logistics earn?

Masterglobal Logistics has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Senior Executive - Customer Service (Freight Forwarding) role at Masterglobal Logistics posted?

This role was posted on June 26, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

How much experience does the Senior Executive - Customer Service (Freight Forwarding) role at Masterglobal Logistics require?

This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Masterglobal Logistics lists their specific requirements in the description below, so review the must-have qualifications closely before applying.

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