Role Overview: As a Customer Support Representative at Adroit Synergies Pvt. Ltd., you will be responsible for providing high-quality service to customers through inbound and outbound communication channels. Your main tasks will include handling customer inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: - Inbound Responsibilities: - Handle inbound calls, emails, chats, and other customer communications professionally and efficiently. - Address customer inquiries, provide information on products/services, and resolve issues or concerns. - Maintain up-to-date knowledge of products, services, policies, and procedures. - Identify and escalate unresolved issues to appropriate departments. - Document customer interactions and update the CRM system accurately. - Ensure customer satisfaction through timely and effective solutions. - Follow up with customers to ensure issues are resolved to their satisfaction. - Outbound Responsibilities: - Make outbound calls to customers for follow-up, surveys, feedback collection, or promotional activities. - Assist in lead generation, sales support, and customer engagement through proactive outreach. - Resolve customer issues, ensure account updates, and provide necessary service information. - Promote products and services to enhance customer experience and retention. - Meet and exceed outbound call targets and key performance indicators (KPIs). Qualifications: - Excellent Communication Skills: Fluent in English (additional languages are a plus). - Customer-Oriented: Passionate about providing great customer service and building relationships. - Problem Solving: Ability to troubleshoot, analyze issues, and provide effective solutions. - Multi-Tasking: Ability to manage several tasks simultaneously while maintaining attention to detail. - Technical Proficiency: Basic knowledge of computer systems and proficiency in using CRM software. - Sales Experience (For Outbound): Prior experience in outbound sales, upselling, or telemarketing is a plus. - Team Player: Able to collaborate with peers and management to achieve team goals. - Time Management: Capable of handling high call volumes while adhering to strict timelines and schedules. Educational Requirements: - Minimum qualification: High School Graduate (12th pass) or equivalent. - A degree in business, communications, or a related field is a plus. Working Hours: - Flexible shifts (Day/Night), including weekends. - Full-time and part-time positions available. Additional Information: All your information will be kept confidential according to EEO guidelines. Role Overview: As a Customer Support Representative at Adroit Synergies Pvt. Ltd., you will be responsible for providing high-quality service to customers through inbound and outbound communication channels. Your main tasks will include handling customer inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: - Inbound Responsibilities: - Handle inbound calls, emails, chats, and other customer communications professionally and efficiently. - Address customer inquiries, provide information on products/services, and resolve issues or concerns. - Maintain up-to-date knowledge of products, services, policies, and procedures. - Identify and escalate unresolved issues to appropriate departments. - Document customer interactions and update the CRM system accurately. - Ensure customer satisfaction through timely and effective solutions. - Follow up with customers to ensure issues are resolved to their satisfaction. - Outbound Responsibilities: - Make outbound calls to customers for follow-up, surveys, feedback collection, or promotional activities. - Assist in lead generation, sales support, and customer engagement through proactive outreach. - Resolve customer issues, ensure account updates, and provide necessary service information. - Promote products and services to enhance customer experience and retention. - Meet and exceed outbound call targets and key performance indicators (KPIs). Qualifications: - Excellent Communication Skills: Fluent in English (additional languages are a plus). - Customer-Oriented: Passionate about providing great customer service and building relationships. - Problem Solving: Ability to troubleshoot, analyze issues, and provide effective solutions. - Multi-Tasking: Ability to manage several tasks simultaneously while maintaining attention to detail. - Technical Proficiency: Basic knowledge of computer systems and proficiency in using CRM software. - Sales Experience (For Outbound): Prior experience in outbound sales, upselling, or telemarketing is a plus. - Team Player: Able to collaborate with peers and management to achieve team goals. - Time Management: Capable of handling high call volumes while adhering to strict timelines and schedules. Educational Requirements: - Minimum qualification: High School Graduate (1