Customer Service Executive-Retail Asset Inbound
IDFC FIRST BankRole Overview
IDFC FIRST Bank is hiring a Customer Service Executive-Retail Asset Inbound. This is a full-time role in Hyderabad. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Requirements
About the Role
Join IDFC FIRST Bank as a Customer Service Executive – Retail Asset Inbound and be the voice of exceptional service. In this role, you’ll handle inbound customer queries related to retail asset products, ensuring timely resolutions and a delightful experience. Based in Airoli, Navi Mumbai, this is a great opportunity to grow your career in a fast-paced, customer-centric environment with one of India’s leading banks.
Key Responsibilities
Primary Responsibilities
- Handle inbound calls and resolve customer queries related to retail asset products
- Provide accurate, timely, and personalized solutions to enhance customer satisfaction
- Educate customers about bank products and services to support informed decisions
- Maintain detailed records of customer interactions and transactions
- Meet individual and team targets for service quality and customer satisfaction
Secondary Responsibilities
- Collaborate with internal teams to ensure quick resolution of customer issues
- Stay updated on bank products, services, and processes
- Support sales goals through effective customer engagement
What We Are Looking For
Education
- Bachelor’s degree in any discipline (Full-time)
Experience
- Minimum 1 year in customer service, preferably in banking or financial services
Skills and Attributes
- Excellent communication in English and Hindi; regional languages are a plus
- Strong problem-solving and decision-making skills
- Customer-focused with a positive attitude
- Comfortable working in rotational shifts, including weekends and holidays
- Proficient in computer systems and applications
Frequently Asked Questions
How do I apply for the Customer Service Executive-Retail Asset Inbound position at IDFC FIRST Bank?
Use the Apply button above to submit your application directly to IDFC FIRST Bank. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Executive-Retail Asset Inbound position at IDFC FIRST Bank located?
This position is based in Hyderabad. IDFC FIRST Bank has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Executive-Retail Asset Inbound at IDFC FIRST Bank earn?
IDFC FIRST Bank has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Executive-Retail Asset Inbound role at IDFC FIRST Bank posted?
This role was posted on May 6, 2026 (48 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Service Executive-Retail Asset Inbound role at IDFC FIRST Bank entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements IDFC FIRST Bank has listed.
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