Telecom Order management Bangalore Immediate joiners preferred

Experience - 2-5 Years

Qualifications: Any Graduate

Job Title: Order management

Location: Bangalore

Shift: EMEA

Designation-Analyst/Senior Analyst

Cabs-Yes, both sides, chargeable provided in some restricted km range.

Order management+ Telecom experience is mandator

y

Roles & Responsibilit

• ies

Review quoting and contracting data provided by internal sales team, inclusive of produ

• cts.Engage with vendors and customer to negotiate the rates and propose alternative rate ca
• rds.Acts as SME to Quotation Process, supporting with guidance on BAU activit
• ies.Create install, move/add/alter, amendments quote for existing and new logo Custom
• ers.Utilize the Workflow Management tool to review and process all assigned cases and ta
• sks.Create quote/contract/order activity within designated systems depending on the request assigned on order to cash platforms, such as the Current Platform, Proposal Manager, Premisys,
• etc.Interface with sales and Customers to secure pricing/quote/order appr
• ovalProgress cases through quoting, contracting, and order submission proc
• ess.Collect ordering data from Customers and keying orders into designated systems (initiating TEV, ESS, Staging as requi
• red)Meet/exceed quoting, contracting, and order submission S
• LAs.Interact with all lines of business as required to complete a quoting/ordering task efficien
• tly.Engage and escalate with internal vendor management, IT, and other supplier organizations, when required, to ensure timely progression of quote and order submiss

ion.

Ski

• ll-set

General knowledge and understanding of Telecommunications, and Networking Techno

• logies,SFDC, Quoting, Ordering and Workflow Management systems & processes kno
• wledge.Must have the ability to deliver written and verbal messages with customers and
• sales.Requires critical thinking in the decision-making p
• rocess.Overall technical aptitude and forward t
• hinkingMust be English literate and know the business level fluency in the local la
• nguage.Strong customer service focus with drive to deliver a world-class customer expe
• rience.Clear confident communicator with strong written and verbal presentation
• skillsAbility to work on own initiative with minimal supervision and as part of a wider projec
• t/team.Perform well under pressure to meet dea
• dlines.High attention to detail, data accuracy and quality o
• f inputProblem management skills and strong analytical
• skillsGenerally, requires a BS/BE/B. Tech degree and/or a minimum of 2-5 years’ experience with networks (voice and data), and customer service expe

rience.

If interested, please shar your resume at preeti.pandey@hcltech.com along with below

details

Tot

al Exp. -Relev

ant

exp.-

CTC-ECTC-Notic

e period-