Analyst (Support & Operations)

Full Timemid

Nagpur, Maharashtra, INPosted 2 days ago

Role Overview

HCLTech is hiring a mid-level Analyst (Support & Operations). This is a full-time role in Nagpur. posted 2 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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ORChange ManagementComplianceNagpurMaharashtraSummaryResponsibleControl

Job Description

Nagpur, Maharashtra

Job Summary

Responsible for 24x7 infrastructure monitoring and batch job operations using Control‑M, ensuring job execution, alert management, SLA adherence, and coordination with application/infrastructure teams for timely resolution.

Key Responsibilities

1. Infrastructure Monitoring

Monitor alerts across domains (Network, Compute, Cloud, IAM, etc.) and take timely action

Validate alerts and raise incidents where required

Ensure timely acknowledgement, updates, and warm handovers within SLA

Perform continuous monitoring of Glass Table / dashboards and highlight discrepancies/issues

2. Control‑M Batch Operations

Execute and manage batch jobs across DEV, UAT, and PROD environments

Order jobs/folders as per requests (daily, monthly, quarterly schedules)

Monitor job status (success, failure, held jobs) and take corrective actions

Re-trigger failed jobs and ensure successful completion

Handle average held jobs and ensure closure within defined SLA windows

3. Incident & Ticket Management

Raise incidents for failures, discrepancies, or monitoring gaps

Perform follow-ups for ticket updates, work notes, and stakeholder communication

Ensure proper ticket hygiene and SLA compliance

Categorize incidents accurately and verify business impact

4. Change & Release Support

Support change execution (job promotions, XML deployments, scheduling changes)

Validate batch activities post‑deployment

Participate in ECR approvals and change governance activities

5. Coordination & Escalation

Coordinate with application, infrastructure, and vendor teams for issue resolution

Initiate bridge calls for critical failures or widespread impact

Escalate issues as per severity and business impact

6. Daily Operations & Reporting

Track job volumes, alert volumes, and incident metrics

Provide daily/weekly updates on:

Job execution status

Alert handling

Incident trends

Highlight risks, recurring issues, and improvement areas

7. Continuous Improvement

Identify false alerts / threshold issues and recommend optimization

Contribute to KB articles and runbook updates

Support automation and process improvements in batch operations

Skill Requirements

Control‑M (Batch scheduling, monitoring, job ordering)

ITSM tools (ServiceNow or equivalent)

Monitoring tools (Glass Table / dashboards)

Incident & Change Management

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About HCLTech

HCLTech

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Frequently Asked Questions

How do I apply for the Analyst (Support & Operations) position at HCLTech?

Use the Apply button above to submit your application directly to HCLTech. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Analyst (Support & Operations) position at HCLTech located?

This position is based in Nagpur. HCLTech has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Analyst (Support & Operations) at HCLTech earn?

HCLTech has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Analyst (Support & Operations) role at HCLTech posted?

This role was posted on June 29, 2026 (2 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.