General Clerk

Join our team and play a vital role in supporting the daily operations of the Commissioner's Office! This position performs a variety of skilled administrative and office support duties that are essential to the efficient functioning of the office. The successful candidate will assist with a wide range of responsibilities, interact with the public, and contribute to delivering excellent customer service. As a General Clerk, you will:

• Greet members of the public (taxpayers, visitors, and other County personnel) upon arrival, identify their needs, and provide assistance or direct them to the appropriate staff member.
• Collect, sort, and process all incoming and outgoing mail for the Commissioner of the Revenue’s Office.
• Assist with preparing and completing mass mailings, including machine- or hand-stuffing envelopes.
• Answer incoming telephone calls, provide information when appropriate, and transfer calls to the correct staff or department.
• Monitor the Commissioner of the Revenue and Business Division voicemail systems daily, responding to or forwarding messages as needed.
• Support the Business Division by assisting applicants with general inquiries, required forms, step-by-step process guidance, and filing or renewal requirements.
• Assist the Personal Property Division by helping residents and taxpayers with information requests, account updates, and filing submissions.
• Assist all divisions with generating barcode labels, affixing them to documents, and scanning materials into the document management system.
• Monitor office supply levels, process staff supply requests, and handle ordering and receipt of office supplies.
• Performs other related duties as assigned.
• Must have a high school diploma or GED.
• Prior office-setting experience or experience working with customers preferred.
• Prior experience with AS400 is preferred.

Other Knowledge, Skills, and Abilities:

• Basic understanding of relevant principles and terminology, with the ability to resolve simple problems.
• Strong computer skills (AS400 preferred), math skills, and ability to use standard office equipment.
• Excellent customer service skills, including professional telephone etiquette.
• Ability to maintain confidentiality at all times.
• Ability to build and maintain effective working relationships with co-workers, County staff, and the public.
• Strong communication skills, both oral and written, with good listening skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills with attention to accuracy and detail.
• Demonstrates initiative, dependability, flexibility, and a positive attitude.

Physical Demands: This position requires moderate physical activity, including lifting up to 20 pounds and performing tasks such as sitting for extended periods, walking, bending, reaching, and kneeling. The work involves regular verbal communication, hearing, and visual concentration in a typical office environment, with occasional walking to nearby locations to handle mail.

Environmental Demands: Work is performed in a temperature-controlled office environment, with occasional travel on foot to the U.S. Post Office, and is not subject to adverse environmental conditions.

To learn more about Frederick County, Virginia employee benefits, please visit the following webpage:https://www.fcva.us/departments/human-resources/employee-benefits

All positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The County’s EEO Utilization Report is available at www.fcva.us/jobs