Customer Success Manager

CUSTIMOO

Custom sportswear & apparel — built for brands that move.

Job Title: Customer Success Manager (CSM)

Location: Head Office – Canada | Toronto, ON | Open to Hybrid

Department: Sales & Customer Experience

Reports To: Vice President – Sales

Compensation: Base salary + variable commission tied to revenue targets

About Us

Custimoo is a technology company founded in 2019 in Denmark specializing in custom sportswear and apparel. We empower brands and authorized dealers to design, order, and manage their custom product needs through our innovative digital platform. With a commitment to quality, performance, and service, we’re transforming the custom apparel experience.

Position Summary

As a Customer Success Manager at Custimoo, you will own a portfolio of dealer, brand, and partner accounts — and you will be measured on the revenue you grow within them. This is a quota-carrying, commercially driven role: you’ll lead renewals, drive expansion, and uncover new buying centers inside existing accounts. You’ll combine consultative selling with hands-on account management to make sure clients get the most out of our platform and that Custimoo captures its share of that growth.

Key Responsibilities

• Own a revenue target. Carry a quarterly and annual quota tied to net revenue retention, expansion, and renewals across your book of accounts.
• Drive expansion and upsell. Identify whitespace within accounts — new teams, new programs, additional product categories — and convert it into incremental revenue.
• Lead renewal negotiations. Manage pricing conversations and multi-year commitments to maximize retention and contract value.
• Run strategic account plans. Map stakeholders, surface buying triggers, and build mutual action plans that move opportunities forward.
• Forecast and report. Maintain disciplined CRM hygiene, deliver accurate weekly forecasts, and report performance against quota to the VP of Sales.
• Conduct quarterly business reviews. Demonstrate ROI, surface new use cases, and tee up the next round of expansion conversations.
• Onboard with intent. Guide new clients through onboarding and platform training in a way that drives the adoption that fuels future expansion.
• Partner cross-functionally. Work with sales, marketing, design, and production to package compelling offers, manage custom orders, and close deals.
• Bring the field back in. Capture competitive intel and customer feedback to sharpen our sales motion and inform the product roadmap.

What Success Looks Like

• Hitting or exceeding quarterly expansion and renewal targets.
• Net revenue retention above target across your book of accounts.
• A healthy, accurately forecasted pipeline of expansion opportunities at any given time.
• Strong customer references and case studies generated from accounts you own.

Qualifications

• 3 to 5 years in a quota-carrying role — customer success with expansion targets, account management, or B2B sales.
• Demonstrated track record of hitting or exceeding revenue targets, ideally in account expansion, renewals, or upsell.
• Strong commercial instincts: comfortable negotiating pricing, handling objections, and closing deals.
• Excellent communication, discovery, and consultative-selling skills.
• Disciplined CRM hygiene and forecasting accuracy; comfortable learning new software quickly.
• Ability to manage a multi-account portfolio against deadlines and revenue milestones.
• Experience in tech, apparel, or custom sports manufacturing is an asset.
• Passion for sports and team apparel/uniforms is a bonus.

How to Apply

Interested candidates should apply on our website or reach out to key stakeholders directly on LinkedIn where applicable.

Custmoo is an equal opportunity employer. Accommodations available on request.

Custimoo does not use artificial intelligence to screen, assess, or select applicants for this position. All applications are reviewed by our hiring team.