Customer Success Specialist

About the Company

This Company is a global technology-driven organization with over four decades of experience in delivering intelligent software solutions to the window and door manufacturing industry. Their platforms empower manufacturers, dealers, and installers worldwide by enhancing operational efficiency, accuracy, and scalability.

With a strong focus on innovation and customer success, they continue to build cutting-edge digital solutions that help their clients grow and succeed in a competitive market.

Location: Vadodara

Department: Customer Service

Work Mode: Work From Office

CTC: ₹3,00,000 - ₹5,00,000

Qualifications

B.E / B.Tech (CSE / IT)

Basic understanding of software systems

Experience

3-5 years of experience in Customer Support /Client Handling roles

Freshers with strong communication skills can also apply About the Role

We are looking for a Client Success Engineer who will manage customer projects, ensure timely delivery, and provide exceptional support to clients. This role requires strong communication skills, analytical thinking, and the ability to work closely with customers and internal teams to deliver high-quality solutions.

Key Responsibilities

Customer Project Management

Ensure orders have complete information and are delivered within timelines

Manage project lifecycle including discovery phase

Coordinate with internal teams and clients

Create project plans and provide regular updates

Customer Service

Handle customer queries and escalations

Resolve issues within defined timelines

Maintain accurate case logs and documentation

Create knowledge base articles for future reference

Training & Enablement

Conduct training sessions (remote/on-site)

Help customers understand system functionalities

Prepare presentations and demo materials Data & Reporting

Analyze requirements and prepare project specifications

Perform data setup and validation

Conduct testing and ensure quality standards

Generate daily/weekly reports

Required Skills

Strong communication & interpersonal skills

Analytical and problem-solving ability

Customer handling & coordination skills

ability to work independently

Pay range and compensation

CTC: ₹3,00,000 - ₹5,00,000

Requirements added by the job poster

Working in an onsite setting

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person