Customer Success Specialist Vadodara Software

About the Company

This Company is a global technology-driven organization with over four decades of experience in delivering intelligent software solutions to the window and door manufacturing industry. Their platforms empower manufacturers, dealers, and installers worldwide by enhancing operational efficiency, accuracy, and scalability.

With a strong focus on innovation and customer success, they continue to build cutting-edge digital solutions that help their clients grow and succeed in a competitive market.

📍 Location: Vadodara

🏢 Department: Customer Service

💼 Work Mode: Work From Office

💰 CTC: ₹3,00,000 – ₹5,00,000

🎓 Qualifications

• B.E / B.Tech (CSE / IT)
• Basic understanding of software systems

💼 Experience

• 3–5 years of experience in Customer Support / Client Handling roles
• Freshers with strong communication skills can also apply

About the Role

We are looking for a Client Success Engineer who will manage customer projects, ensure timely delivery, and provide exceptional support to clients.

This role requires strong communication skills, analytical thinking, and the ability to work closely with customers and internal teams to deliver high-quality solutions.

🔧 Key Responsibilities

📊 Customer Project Management

• Ensure orders have complete information and are delivered within timelines
• Manage project lifecycle including discovery phase
• Coordinate with internal teams and clients
• Create project plans and provide regular updates

🤝 Customer Service

• Handle customer queries and escalations
• Resolve issues within defined timelines
• Maintain accurate case logs and documentation
• Create knowledge base articles for future reference

🎓 Training & Enablement

• Conduct training sessions (remote/on-site)
• Help customers understand system functionalities
• Prepare presentations and demo materials
• Train internal support teams

📈 Data & Reporting

• Analyze requirements and prepare project specifications
• Perform data setup and validation
• Conduct testing and ensure quality standards
• Generate daily/weekly reports

Required Skills

• Strong communication & interpersonal skills
• Analytical and problem-solving ability
• Customer handling & coordination skills
• Ability to work independently

Pay range and compensation

💰 CTC: ₹3,00,000 – ₹5,00,000