Customer Service Specialist

Job Title: Client Services Specialist

Location: Palatine, IL

Industry: Medical Technology / Manufacturing / Global Distribution

Employment Type: Contract-to-Hire

Hourly Pay: $25.00-$26.00/hour ($27.00/hour for candidates fluent in French, Italian, or Spanish)

Benefits: Comprehensive benefits package available upon hire.

About the Opportunity:

A global leader in the medical technology industry is seeking multiple Client Services Specialists to support its growing international customer operations team. This opportunity is ideal for customer service professionals who enjoy managing complex orders, solving problems, and collaborating with teams across the globe.

This is a highly detail-oriented position supporting customers throughout the EMEA region. The role focuses on full-cycle order management, customer communication, and cross-functional coordination in a fast-paced environment where continuous learning and adaptability are essential.

The ideal candidate is a critical thinker with strong organizational skills who enjoys working through complex customer scenarios while providing an exceptional customer experience.

Key Responsibilities:

• Manage the full lifecycle of customer orders from entry through fulfillment
• Process complex purchase orders with a high degree of accuracy
• Communicate with customers primarily through email regarding orders, shipments, and issue resolution
• Coordinate with logistics, operations, supply chain, and internal business partners to ensure timely delivery
• Research and resolve order discrepancies, shipping issues, and customer inquiries
• Maintain accurate documentation within ERP and CRM systems
• Monitor customer orders and proactively follow up to ensure satisfaction
• Collaborate with international teams across multiple countries and time zones
• Identify opportunities for process improvements and operational efficiencies
• Maintain high service standards while meeting quality and productivity goals

Qualifications

• 2-5 years of customer service experience within a product-based industry
• Experience with full-cycle order processing and order entry
• Strong attention to detail with excellent organizational skills
• Experience using ERP systems such as SAP preferred
• CRM experience such as Salesforce is a plus
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• High school diploma required

Preferred Background:

• Manufacturing, medical device, life sciences, industrial, consumer products, or distribution industries
• International customer service experience
• Experience supporting global customers across multiple time zones
• Shipping, logistics, or supply chain coordination experience
• Team Lead or Supervisor experience
• Bilingual candidates fluent in French, Italian, or Spanish

Additional Details:

• Three openings available due to continued business growth
• Monday-Friday schedule, 5:00 AM-1:30 PM
• 100% onsite in Deer Park, IL
• Primarily email-based customer support with limited phone interaction
• Contract-to-hire opportunity with potential for permanent placement within 4-6 months
• Work with SAP, Salesforce, and other customer management systems
• Collaborative, high-performing international customer service team
• Fast-paced environment with ongoing training and continuous learning
• Two-step onsite interview process including a writing assessment
• Immediate hiring need

Why Apply?

• Join a global organization whose products positively impact patient care worldwide
• Opportunity to support international customers and collaborate across global teams
• Modern office featuring a café, fitness center, walking paths, and collaborative workspaces
• Supportive leadership focused on professional development and employee success
• Excellent team culture with strong collaboration and minimal micromanagement
• Long-term career growth through a contract-to-hire opportunity
• Competitive hourly compensation and comprehensive benefits upon hire

Equal Opportunity Employer

We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. Reasonable accommodations are available upon request.