Remote Field Service Technician

Our client is seeking a dedicated and skilled Remote Field Service Technician to provide essential support for our advanced industrial equipment. This is a fully remote position, requiring you to leverage your technical expertise from your home office. You will be instrumental in diagnosing, troubleshooting, and repairing complex machinery through remote diagnostics, video conferencing, and detailed guided assistance to on-site personnel. The role demands a proactive approach to problem-solving and the ability to effectively communicate technical information to individuals with varying levels of technical understanding. You will manage a caseload of service requests, prioritizing urgent issues and ensuring timely resolution to minimize downtime for our customers. This involves meticulous record-keeping of all service interactions, diagnostic findings, and resolution steps within our CRM system. Developing and updating technical documentation, user guides, and troubleshooting protocols will be a key responsibility to enhance our knowledge base and empower both customers and on-site support teams. Continuous learning and staying current with product updates, new technologies, and best practices in equipment maintenance are essential. You will also play a role in identifying recurring issues and providing feedback to the product development team for potential improvements. The ability to work independently, manage your schedule effectively, and maintain high standards of service quality in a remote setting is paramount for success in this role. This position offers the unique opportunity to contribute to a leading organization while enjoying the flexibility and autonomy of a remote work arrangement, supporting our operations from Des Moines, Iowa , and beyond.