Associate ROC Analyst

About Stem - Driven by human and artificial intelligence – Stem is unlocking energy intelligence.

Stem is a global leader reimagining technology to support the energy transition. Turning complexity into clarity, and potential into performance.

We help asset owners, operators and stakeholders benefit from the full value of their energy portfolio by enabling the intelligent development, deployment, and operation of clean energy assets. Our integrated software suite, PowerTrack, is the industry standard and best-in-class for asset monitoring, supported by professional and managed services, under one roof. Meant to tackle challenges as seamlessly as possible, Stem shows the information needed clearly and accurately and helps harness raw data to inform actionable insight. With global projects managed in 55 countries – from Germany to Japan and across North America – customers have relied on Stem for nearly 20 years to maximize the value of their clean energy projects.

Stem’s culture embodies diversity & inclusion beyond the traditional facets of gender, ethnicity, age, disabilities, and sexual orientation to include experience, personality, communication, workstyles, and more. At our core, Stem is at the momentous intersection of clean energy and software technology where diverse ideas, experiences, and professional skills converge to make the inclusive culture we have today. Together, we are turning old school thoughts about software and energy into progressive, collaborative, and innovative solutions. By joining our team, you will be collaborating with data scientists, energy experts, skilled salespeople, thought-leading executives and more from a range of backgrounds. This intersection of ideas, beliefs, and skills is what makes us unique enough to lead the world’s largest network of digitally connected energy storage systems.

Job Location

Gurugram, Haryana 24*7 PST/PDT working hours.

The ROC (Remote operations center) Analyst performs technical analysis of system issues and outages as they occur across our fleet of networked Energy Storage Systems. This individual performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level network engineers. The NOC Analyst is responsible for researching and documenting various mitigation strategies. This individual must be able to prioritize remediation of issues with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts. As we expand our services internationally, we need techs to be able to cover off hour shifts from California’s time zone and therefore we are looking to bring up a team in India via our partner Also Energy. This

will help us deal with backlog from overnight and help be prepared in the morning.

Responsibilities

• Remotely Identify, prioritize, and