Medical Secretary/Clinic Assistant

Medical Secretary/Clinic Assistant – West Durham Family Health Organization - Primary Care

Job Summary

The Medical Secretary supports the daily operations of a primary care practice by providing comprehensive administrative assistance to physicians and working collaboratively with nurses and other allied health professionals. This role is essential in ensuring coordinated, patient-centered care and efficient clinic workflow in a fast-paced primary care environment.

Key Responsibilities

• Serve as the first point of contact for patients, providing a welcoming and professional experience
• Schedule, confirm, and manage appointments for primary care providers and allied health professionals
• Coordinate patient flow and communication among physicians, nurses and other allied health professionals
• Answer and triage phone calls and electronic inquiries, directing them appropriately
• Maintain accurate, confidential patient records in the electronic medical record (EMR) system – knowledge of TELUS PSS is a bonus
• Prepare and process referrals, medical forms, reports, and correspondence
• Communicate routine test results, follow-up instructions, and appointment reminders as directed by clinical staff
• Assist with 3rd party billing
• Perform general administrative duties including managing multiple phone lines, chart documentation, scanning (EFAX), filing, and document management
• Ensure compliance with privacy, confidentiality, and regulatory standards

Qualifications

• High school diploma or equivalent; medical office administration training preferred
• Experience in a primary care or family practice setting preferred
• Knowledge of medical terminology and primary care workflows
• Experience with EMR systems and scheduling software

Skills and Competencies

• Strong organizational and time-management skills in a high-volume environment
• Excellent communication and customer service skills
• Ability to work effectively within a multidisciplinary healthcare team
• High attention to detail and accuracy
• Compassionate, patient-focused approach to care
• Ability to prioritize tasks and manage competing demands

Working Conditions

• Office-based within a primary care clinic
• Regular interaction with patients, families, and healthcare professionals
• Fast-paced environment with frequent multitasking
• Full-time, 40 hours per week
• Evening and rotating Saturday hours
• $19.00/hr. to start.

Job Types: Full-time, Permanent

Pay: $19.00 per hour

Benefits

• On-site parking

Work Location: In person