Operations Manager (Business Operations & Customer Experience)

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Operations Manager (Customer-Focused Operator)

Voda Cleaning & Restoration of Rochester

Rochester, NY

Build Something From Day One

We’re launching a new restoration company in Rochester backed by a national brand - and we’re looking for a high-level, customer-focused operator to help run the business.

You’ll work directly with the owner and help build the company from the ground up, keeping operations tight, customers taken care of, and the business moving forward every day.

Requirements

• Strong customer-facing background (retail, restaurant, hospitality, or restoration)
• Highly reliable - shows up, follows through, and gets things done
• Organized and detail-oriented without slowing things down
• Strong communicator (phone, in-person, email)
• Comfortable in a fast-paced, hands-on environment
• Takes ownership — does not wait to be told what to do
• Tech-savvy and comfortable using systems, apps, and digital tools
• Practical mindset - understands tools, trades, or has general handyman-type awareness

Rewards

• Ground-floor opportunity — help build the company from day one
• Directly work with owner
• High-responsibility role with real impact on business performance
• Fast-paced environment — not a slow office job
• Clear path to grow into a larger leadership role as the company scales

Target start date: Late July 2026 (hiring immediately)

Open for business: August 17th, 2026

Responsibilities

• $1,250/week (40–50 hrs) + Growth as company grows
• Manage day-to-day operations, scheduling, and job flow
• Handle incoming calls, customer communication, and follow-ups
• Ensure a high level of customer experience from first call through job completion
• Support estimating, invoicing, and job documentation
• Keep jobs organized and on track internally
• Assist owner in building brand locally, representing the company at networking events (BNI, chamber, local trade events)
• Assist with sales and relationship building
• Help build systems, processes, and structure as the company grows
• Solve problems and keep things moving - no waiting for direction

How We Operate

Speed. Quality. Professionalism. Team First. Safety.

Apply Now

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.