Restaurant Shift Manager

About Company:

Kulcha Patola is a modern QSR brand known for its bold Patakha Punjabi Fusion Flavours.The brand blends authentic North Indian taste with contemporary service standards, delivering a high-energy, customer-first dining experience.

Shift Manager – Kulcha Patola

Roles & Responsibilities:

• Manage day-to-day shift-wise restaurant operations.
• Ensure strict implementation of Kulcha Patola SOPs across service and operations.
• Supervise, train, and schedule team members during assigned shifts.
• Monitor food quality, service standards, and customer satisfaction.
• Handle customer complaints and ensure timely service recovery.
• Control inventory, wastage, and operational costs during shifts.
• Ensure outlet hygiene, cleanliness, and food safety compliance.
• Oversee billing accuracy, cash handling, and shift reports.
• Drive upselling, add-on sales, and local store-level promotions.
• Coordinate with Restaurant Manager and central teams for smooth operations.
• Perform any other duties as instructed by the management.

Qualification and Experience:

• Graduate or Diploma holder (Hospitality Background).
• Minimum 2 years of experience in QSR operations.
• Good verbal communication and people management skills.
• Flexible to work rotational shifts, weekends, and holidays.
• Basic knowledge of POS systems, inventory handling, and cash management.

Job Location: Kulcha Patola– Mohali

Role: Shift Manager

Industry Type: QSR

Functional Area: Retail Operations

Employment Type: Full Time

Pay: ₹20,000.00 - ₹22,000.00 per month

Application Question(s):

• What is your current salary?
• What is your expected salary?
• What is your notice period?

Experience

• QSR: 2 years (Required)

Location:

• Mohali, Punjab (Required)

Work Location: In person