IT Support Technician ( , Degree + 1 Year Exp & 25% Travel Req)
#twiceasnice RecruitingRole Overview
#twiceasnice Recruiting is hiring a mid-level IT Support Technician ( , Degree + 1 Year Exp & 25% Travel Req). This is a full-time role in Washington. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
IT Support Technician (Degree + 1 Year Exp & 25% Travel Req)
Location: Remote from Washington
Salary: $60,000 + Benefits
Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, & Paid Holidays
Job Type: Full-Time
Typical Hours: M-F, 8am-5pm PST
Start Date: ASAP
Sponsorship: Not available
Relocation Assistance: Not Available
Travel: 25% within Washington (~2 day trips per month + ~1 overnight; driving required)
IT Support Technician (Degree + 1 Year Exp & 25% Travel Req) Description
Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor’s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.
IT Support Technician (Degree + 1 Year Exp & 25% Travel Req) Responsibilities
- Provide Tier 1 (75%) technical support for hardware, software, and access issues
- Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
- Resolve Microsoft 365 account issues including email, login, and access problems
- Support Windows desktop and laptop systems including configuration and maintenance
- Install and configure desktops, laptops, printers, and scanners for end users
- Travel to client sites to complete installations, data transfers, and onsite issue resolution
- Address basic connectivity issues with support from senior technicians as needed
- Document and manage service tickets using the Autotask ticketing system
- Perform basic hardware repairs and component troubleshooting for desktops and laptops
- Support clients during outages and communicate issue status and resolution clearly
- Deliver professional end-user support while maintaining high levels of customer satisfaction
IT Support Technician (Degree + 1 Year Exp & 25% Travel Req) Qualifications
- Associate or Bachelor’s degree in a computer science related field is required
- 1+ years of IT support experience is required
- Strong understanding of Windows operating systems and Microsoft 365 is required
- General understanding of LAN, VPNs, & firewalls is required
- Knowledge of desktop and laptop hardware components with basic repair skills is required
- Driver’s license and reliable personal vehicle are required
- Ability to travel 25% within the state of Washington is required
Frequently Asked Questions
How do I apply for the IT Support Technician ( , Degree + 1 Year Exp & 25% Travel Req) position at #twiceasnice Recruiting?
Use the Apply button above to submit your application directly to #twiceasnice Recruiting. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Support Technician ( , Degree + 1 Year Exp & 25% Travel Req) position at #twiceasnice Recruiting located?
This position is based in Washington. #twiceasnice Recruiting has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Support Technician ( , Degree + 1 Year Exp & 25% Travel Req) at #twiceasnice Recruiting earn?
#twiceasnice Recruiting has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Support Technician ( , Degree + 1 Year Exp & 25% Travel Req) role at #twiceasnice Recruiting posted?
This role was posted on April 6, 2026 (72 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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