Field L2 Desktop Support Engineer

Job Description: Desktop Engineer (Hardware Specialist)

Location: Gurgaon Sec 48

Experience Required: Minimum 1–3 Years

Position: Full-Time

About the Role

We are seeking an experienced Desktop Engineer (Hardware Specialist) to handle hardware installation, troubleshooting, repair, and maintenance across desktops, laptops, and peripheral devices. The ideal candidate should have strong technical skills and the ability to resolve hardware issues efficiently during onsite and remote support.

Key Responsibilities:

 Diagnose, troubleshoot, and repair hardware issues on desktops, laptops, and related devices.

 Perform installation, configuration, and testing of hardware components (RAM, HDD/SSD, motherboard, power supply, etc.)

 Replace faulty parts and ensure proper functioning of systems.

 Install and configure operating systems and required software (basic level).

 Setup and troubleshoot peripheral devices (printers, scanners, monitors, keyboards, etc.)

 Handle cabling, connectivity, and hardware-related network issues.

 Maintain asset records, repair logs, and service documentation.

 Support end-users through onsite visits or remote assistance as required.

 Ensure all installations and repairs meet company safety and quality guidelines.

Required Qualifications & Skills:

 Minimum 1–3 years of experience as a Desktop/Hardware Engineer.

 Strong knowledge of desktop & laptop hardware components.

 Hands-on experience in replacing and repairing hardware parts.

 Ability to troubleshoot system performance, boot issues, and connectivity problems.

 Good understanding of BIOS/UEFI, drivers, and system configuration.

 Basic knowledge of operating systems (Windows/Linux).

 Excellent problem-solving skills and ability to work independently.

 Strong communication and customer-support skills.

 Willing to travel for onsite service calls if required.

Preferred Skills:

 Experience with multi-brand hardware.

 Basic networking knowledge (LAN, switches, IP configuration).

 Knowledge of diagnostic tools and hardware testing utilities.