Office 365 Administrator L2

Key Responsibilities

Microsoft 365 Administration

• Administer and manage Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Ensure high availability and optimal performance of all Microsoft 365 services.
• Monitor service health dashboards and proactively resolve or mitigate issues.

Identity & Access Management

• Configure and manage identity synchronization using Microsoft Entra Connect.
• Implement and maintain Single Sign-On (SSO) solutions.
• Manage user accounts, licenses, roles, and permissions in accordance with organizational policies.
• Configure Conditional Access policies and application-level SSO.

Security & Compliance

• Configure and manage security settings, compliance features, and data protection policies.
• Perform eDiscovery and advanced mailbox searches for legal and compliance requirements.
• Implement and manage email security including anti-spam, mail flow rules, SPF, DKIM, and DNS configurations.
• Maintain awareness of security best practices and regulatory compliance requirements.
• Basic implementation and support of Azure Information Protection.

Collaboration & Communication Tools

• Manage enterprise-grade Microsoft Teams environments.
• Configure Teams features including calling, meetings, messaging, and collaboration.
• Support end users with Teams and other collaboration tools.

Device & Application Management

• Manage endpoints (Windows, macOS, iOS, Android) using Microsoft Intune.
• Deploy, update, and manage enterprise applications via Intune.

Automation & Scripting

• Develop and maintain PowerShell scripts for administration, reporting, and automation of routine tasks.

Troubleshooting & Support

• Provide advanced troubleshooting for Active Directory and Microsoft 365 issues.
• Collaborate with IT teams to resolve complex technical problems.
• Provide end-user training and support for Microsoft 365 applications.

Documentation & Continuous Improvement

• Create and maintain documentation for processes, configurations, and procedures.
• Stay updated with new Microsoft 365 features and recommend improvements.
• Plan and execute upgrades, migrations, and new feature rollouts.
• Research and recommend tools and solutions to enhance productivity and efficiency.

Required Skills & Qualifications

• Strong knowledge of Microsoft 365 services and administration.
• Experience with Microsoft Entra Connect and hybrid identity environments.
• Advanced troubleshooting skills in Active Directory and Microsoft 365.
• Proficiency in PowerShell scripting.
• Solid understanding of email systems, mail flow, and security protocols (SPF, DKIM, DNS).
• Experience with Microsoft Teams administration.
• Knowledge of Microsoft Intune for device and application management.
• Familiarity with compliance, eDiscovery, and security best practices.

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Ability to work independently and in a team environment
• Proactive mindset with attention to detail
• Strong Communication skill is must.