Role Overview
Shine.com is hiring a mid-level Hiring for Technical Support/ Service desk. This is a full-time role in Hyderabad. Part of Shine.com's Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Hi,
Role: Technical Support/ Service desk
Work Location: Hyderabad
Customer Interaction: Troubleshooting:
Diagnose and resolve technical issues reported by customers via phone, chat, or email.
Active Listening Understand customer concerns, ask relevant questions, and empathize with their situation.
Effective Communication: Clearly explain technical concepts to non-technical users..
Product Knowledge
Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanor even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.
Contact
Veera;9071318133
This job is provided by Shine.com
Frequently Asked Questions
How do I apply for the Hiring for Technical Support/ Service desk position at Shine.com?
Use the Apply button above to submit your application directly to Shine.com. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Hiring for Technical Support/ Service desk position at Shine.com located?
This position is based in Hyderabad. Shine.com has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Hiring for Technical Support/ Service desk at Shine.com earn?
Shine.com has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Hiring for Technical Support/ Service desk role at Shine.com posted?
This role was posted on May 5, 2026 (49 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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