Role Overview
Shine.com is hiring a mid-level Customer Success Specialist. This is a full-time role in Navi Mumbai. Part of Shine.com's Brand hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As an International Customer service representative, you will act as the first point of contact for global clients (typically us, uk , or australia). Your primary goal is to provide seamless support across multiple channels voice and chat while ensuring high levels of customer satisfaction and brand loyalty.
What You'll Be Doing
- Connect with international customers via calls and chat
- Understand concerns quickly and provide clear, effective solutions
- Deliver a seamless and personalized customer experience
- Build trust through confident communication and problem-solving
- Maintain accurate records of interactions and follow-ups
- Collaborate with internal teams to resolve complex queries
What Were Looking For
- Strong spoken and written English (neutral/global accent preferred)
- A customer-first mindset with a positive attitude
- Ability to think on your feet and handle real-time situations
- Basic computer proficiency and typing skills
- Open to working in night/rotational shifts
- Freshers with excellent communication or experienced candidates welcome
What Sets You Apart
- Confidence while speaking with international customers
- Empathy + patience in challenging situations
- Ability to multitask without losing quality
- Previous exposure to global customers (a plus, not mandatory)
What You Get
- Competitive salary + attractive performance bonuses
- International work exposure from Day 1
- Structured training fast-track growth opportunities
- Transport support shift allowances
- A modern, energetic, and inclusive workplace
Why This Role Is Different
You're not just answering queries you're representing a global brand, solving real problems, and shaping customer experiences worldwide.
Contact- Shreya 9987502996/ vibrantzz.shreya@gmail.com
This job is provided by Shine.com
Frequently Asked Questions
How do I apply for the Customer Success Specialist position at Shine.com?
Use the Apply button above to submit your application directly to Shine.com. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Specialist position at Shine.com located?
This position is based in Navi Mumbai. Shine.com has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Specialist at Shine.com earn?
Shine.com has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Specialist role at Shine.com posted?
This role was posted on May 3, 2026 (50 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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