Customer Success Manager, Associate
Salesforce, Inc.Role Overview
Salesforce, Inc. is hiring a entry-level Customer Success Manager, Associate. This is a full-time role in Bengaluru. Part of Salesforce, Inc.'s Lifecycle hiring, posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
Customer Success Manager, Associate — Bangalore, India (Informatica Products)
As a Customer Success Manager (CSM) Associate at Salesforce, you will serve as a trusted advisor and primary post-sale partner for a portfolio of customers leveraging Informatica-powered data management and integration solutions. Based in Bangalore, you will manage a global book of business, partnering with enterprise customers across multiple geographies and time zones to drive adoption, maximize value, and ensure long-term success on the Salesforce platform.
You will combine deep knowledge of Informatica products (including data integration, data quality, and MDM capabilities), Salesforce platform expertise, and the ability to navigate diverse cultural and business environments to deliver tailored success strategies that align with each customer's unique goals.
What you'll do
Build and sustain trusted, strategic relationships with key customer stakeholders — from business users to C-suite executives — across global enterprise accounts
Design and execute customized Customer Success Plans aligned to Informatica product adoption milestones and measurable business outcomes
Lead regular success reviews, health checks, and Executive Business Reviews (EBRs) with customers across multiple time zones
Proactively identify adoption risks and collaborate cross-functionally with Sales, Support, Product, and the Informatica partnership team to resolve them
Act as the voice of the customer — channeling feedback to Product and Partnership teams to influence the Informatica roadmap
Drive renewal readiness by consistently demonstrating and quantifying business value throughout the customer lifecycle
Flexibility to work in rotational or extended shifts to support customers across Americas, EMEA, and APAC time zones as needed
Collaborate with global CSM teams and contribute to the worldwide CSM community of practice
What we're looking for
5–7 years of experience in Customer Success, Account Management, or a related post-sale role, preferably in the enterprise SaaS or data management space
Hands-on knowledge of Informatica products (IICS, PowerCenter, MDM, Data Quality, or similar) strongly preferred
Solid understanding of data integration, data governance, and enterprise data architecture concepts
Proven ability to manage executive-level relationships with global enterprise accounts across diverse cultures and geographies
Excellent communication skills in English — clear, confident, and effective across written and verbal formats with international stakeholders
Strong EBR facilitation, success planning, and stakeholder management skills
Comfortable working in a fast-paced, global environment with rotational shift requirements to accommodate customers in different time zones (Americas, EMEA, APAC)
Familiarity with Salesforce CRM or Salesforce platform certifications is a plus
Experience working with global enterprise customers across sectors like BFSI, manufacturing, retail, or IT/ITeS is highly valued
Working Hours:
This role is based out of our Bangalore, India office
Candidates must be flexible to work in rotational shifts to support a worldwide customer base spanning Americas, EMEA, and APAC time zones
Shift schedules will be communicated in advance and may include early morning or late evening hours
Frequently Asked Questions
How do I apply for the Customer Success Manager, Associate position at Salesforce, Inc.?
Use the Apply button above to submit your application directly to Salesforce, Inc.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager, Associate position at Salesforce, Inc. located?
This position is based in Bengaluru. Salesforce, Inc. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager, Associate at Salesforce, Inc. earn?
Salesforce, Inc. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager, Associate role at Salesforce, Inc. posted?
This role was posted on June 22, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Success Manager, Associate role at Salesforce, Inc. entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Salesforce, Inc. has listed.
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