Junior Software Support Engineer

Job Title: Junior Software Support Engineer

Location: Bhubaneswar (Primary) with support to Keonjhar operations

Department: IT / ERP Support

Reporting To: Senior Software Support Engineer / IT Head

Job Summary

The Junior Software Support Engineer will assist in supporting existing software systems and contribute to the implementation of new ERP/software solutions. This role is ideal for freshers or early-career professionals looking to build experience in system support, documentation, training, and data handling across multiple business locations.

Compensation

Salary is negotiable based on skills, learning ability, and potential.

Key Responsibilities

1. Software Support & Maintenance

• Provide basic support for ERP/software systems
• Assist in troubleshooting issues and resolving user queries
• Escalate complex issues to senior team members or vendors
• Help ensure system uptime and smooth operations

2. Software Evaluation & Implementation Support

• Assist in testing and evaluating new software solutions
• Support senior team members during implementation phases
• Help in requirement gathering and basic system checks

3. Documentation & System Understanding

• Assist in preparing and maintaining documentation such as:
• Basic process flows
• User guides and manuals
• Support in creating presentations and maintaining records

4. Training & User Support

• Learn new software systems and processes
• Provide basic training and support to end users
• Assist in onboarding staff to new systems

5. Data Handling & Migration Support

• Assist in data entry, validation, and cleanup activities
• Support data migration tasks under supervision
• Ensure accuracy of data during system updates

6. Vendor Coordination Support

• Coordinate with vendors for minor issues and follow-ups
• Assist in tracking support requests and resolutions

7. Process Support & Improvement

• Identify and report system issues or inefficiencies
• Suggest simple improvements in workflows

Required Skills & Qualifications

• Bachelor’s degree in B.Tech / BCA / MCA / Computer Science / IT
• Basic understanding of databases (SQL knowledge is a plus)
• Familiarity with ERP/software systems (preferred but not mandatory)
• Good communication and learning attitude
• Basic troubleshooting and analytical skills
• Proficiency in MS Office (Excel, Word, PowerPoint)

Experience

• Fresher or up to 1–2 years of experience in software support / IT

Key Competencies

• Willingness to learn
• Problem-solving attitude
• Team collaboration
• Basic documentation skills
• Ability to work in a multi-location support environment

Job Types: Full-time, Permanent

Pay: ₹180,000.00 - ₹200,000.00 per year

Benefits

• Food provided

Work Location: In person