Role Overview
Randstad Digital is hiring a IT Operations Service Delivery Manager. This is a full-time hybrid role, based in CA. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Job Description
IT Operations Service Delivery Manager
Our client is looking for a operational powerhouse and transformation leader to own and evolve their current Global IT Service Delivery. The mandate is shifting to a proactive, reliable-driven IT Service Management (ITSM). You will pioneer a "Zero Service Desk" that predicts and resolves before impacting the end-user.
If you possess the skills below, open to relocation to New Brunswick to work in a hybrid model. Let's connect and discuss this role in further detail.
Required Qualifications
- 10+ years of progressive experience in IT Operations, Service Delivery, or Infrastructure Services.
- 3+ years in a senior leadership or service ownership role with complex global scope.
- Demonstrated success implementing SRE practices and driving organizational change management within a traditional IT operational environment.
- Implementation experience in AI-driven service desk platforms, such as ServiceNow Assist, Moveworks, or similar.
- Deep experience managing strategic vendors and managed service providers to drive accountability and continuous improvement.
- Strong understanding of AI, LLM, SLM, GenAI, and Agentic AI concepts.
- University degree or college diploma in a relevant field (Technology, Computer Science, Engineering, or Project Management).
- Direct, hands-on experience deploying or operating:
- Conversational AI for IT support (Virtual Agents).
- Agentic AI or autonomous, code-driven workflows.
- AIOps platforms, automation frameworks, and modern observability tools.
- Self-healing or ZeroOps-style operational models.
Frequently Asked Questions
How do I apply for the IT Operations Service Delivery Manager position at Randstad Digital?
Use the Apply button above to submit your application directly to Randstad Digital. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the IT Operations Service Delivery Manager role at Randstad Digital remote or in-office?
This is a hybrid role based in CA. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a IT Operations Service Delivery Manager at Randstad Digital earn?
Randstad Digital has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Operations Service Delivery Manager role at Randstad Digital posted?
This role was posted on May 2, 2026 (52 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start