Assistant Manager - Employee Relations

Employee relations focus on the legal and emotional aspects of the employer-employee relationship, ensuring a healthy, compliant work environment. Key objective of this role is to: Key Objectives of Employee Relations Reducing Risk: Preventing legal issues through fair, consistent, and documented procedures. Improving Retention: Boosting morale and trust to maintain a productive and happy workforce. Enhancing Culture: Developing a transparent and supportive work environment that aligns with company values. Employee relations specialists generally focus on the legal and emotional aspects of the employer-employee relationship, ensuring a healthy, compliant work environment. This role will be required to embody and lead-by example QX Global Groups values of Passion, Respect, Ethics and Integrity, Collaboration, Innovation, Self Awareness and Excellence. Key Responsibilities Act as the first point of contact for employee queries on HR policies, code of conduct, and workplace concerns Manage End to End to Employee relation cases including grievances, complaints, misconduct, absenteeism and employee disciplinary actions. Ensure implementation of ER policies, SOPs, and compliance frameworks Guide line managers on disciplinary actions and ER processes Assist in disciplinary processesdocumentation, notices, and meeting coordination Support investigations by collecting information, statements, and evidence. Ensure timely case closure. Maintain ER records, case files, and dashboards with confidentiality Support employee communication initiatives and awareness sessions Ensure adherence to labor laws and maintain audit-ready documentation Ensure implementation of ER policies, SOPs and compliance framework. Partner with Business Leaders to resolve employee concerns effectively Assist in exit process and Track and analyze ER metrics (attrition, grievances, absenteeism) to identify trends Proactively flag risks and support actions to improve employee experience Promote fair, consistent, and transparent workplace practices Implementing initiatives that promote a positive company culture, such as recognition programs, employee surveys, and facilitating transparent, two-way communication between staff and leadership. Assisting managers in creating performance improvement plans, managing disciplinary actions, and guiding them through sensitive situations to reduce turnover. Acting as a liaison between employees and management, offering advice on personnel decisions, and acting as a confidential resource for staff and management Key Success Measures Grievance turnaround time (TAT), Resolution Quality and timelines Policy query resolution accuracy Documentation quality and compliance Employee feedback on responsiveness Reduction in ER Escalations Skills & Experience 4 to 6 years in Employee Relations/ HRBP for BPS/BPO or IT services; Working knowledge of HR policies & Code of Conduct Understanding of Indian labour laws (ID Act, Shops & Establishments, POSH) Strong documentation and communication skills Empathy, neutrality, and confidentiality MS Excel and HRMS proficiency Should be able to interpret AI-generated insights and output. Data driven decision making