IT Technical Support

Full Timemid

USA - Sandy, UTPosted 6 weeks ago

Role Overview

NICE is hiring a mid-level IT Technical Support. This is a full-time role in USA - Sandy. Part of NICE's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Security roles is $78k-$122k (based on 139 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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GoORIPAtNiCEAlwaysSoIT

Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a skilled and customer-focused IT Support Specialist with 4+ years of experience supporting enterprise LAN/WAN/VPN/Wireless infrastructure in both office-based and remote environments. This role is hands-on and covers a wide range of IT responsibilities including Tier II support, hardware/software troubleshooting, system upgrades, imaging, Active Directory, and VPN connectivity. You'll be the go-to IT contact for a local office, while also collaborating with global and remote teams. Strong communication, problem-solving skills, and the ability to work independently are essential. Experience with Windows 11, Office365, Microsoft Teams, Autopilot/SCCM, and ServiceNow is highly valued.

Hands-on experience with the following:

Excellent Customer Service Skills a must
Providing Tier II support for corporate desktop/laptop computer infrastructure supporting office-based clients and remote users
Install, maintain, troubleshoot and upgrade desktop/laptop hardware and software
Management of user rights and security settings at desktop/laptop computer level
Rollout experience of large Windows upgrades
Hardware support of LAN based printers and local printers
Desktop/Laptop imaging solutions – Windows Autopilot & SCCM a plus
Remote access tools such as RDP or TeamViewer
Active directory management tools such as Microsoft’s Group Policy Management Console (GPMC)
Support of Microsoft Windows 11, Microsoft Outlook, Office365
Support of Microsoft Teams
Support of VPN connectivity technologies for traveling/remote users (FortiClient a plus)
Implementation, administration and support of backup technologies for hardware and software
Implementation and support of anti-virus solutions
Familiarity with LAN/WAN components and protocols: TCP/IP, DHCP, DNS, switches, routers and wireless connectivity. Required to support systems/networking teams with onsite server room.
Strong analytical, problem solving & communication skills
ServiceNow (SNOW) service management experience a plus
Installation and connectivity support for approved handheld devices – activating iPhone, Android, using Microsoft InTune
Laptop & Peripherals Equipment Order Process

Requirements:

4+ years of experience in an enterprise supporting LAN/WAN/VPN/Wireless infrastructure environment that has both office-based and remote end-users. Experience meeting all the IT needs of a local office from new hires, adds/moves/changes, level II troubleshooting, and being the face of IT globally. Excellent Customer Service skills and must be able to work alone and with remote teams.

Education:

Degree in Computer Science or Information Technology – Desired (Or Equivalent work experience)

CompTIA A+ or MCP certifications - Desired

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

About NICE

NICE

nice.com

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Frequently Asked Questions

How do I apply for the IT Technical Support position at NICE?

Use the Apply button above to submit your application directly to NICE. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the IT Technical Support position at NICE located?

This position is based in USA - Sandy. NICE has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a IT Technical Support at NICE earn?

NICE has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the IT Technical Support role at NICE posted?

This role was posted on May 14, 2026 (47 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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