DevOps Engineer (AWS Cloud Ops)

Role Overview:

At NiCE, we are seeking a highly skilled DevOps Engineer [Cloud Operations] with expertise in AWS and Azure environments to drive operational excellence, cloud security, automation, and cost optimization. As a DevOps Engineer, you will play a crucial role in managing and enhancing our multi-cloud infrastructure, implementing IAM processes, enforcing FinOps practices, integrating Okta for identity management, and supporting development teams through CI/CD workflows.

Key Responsibilities:

• Lead day-to-day operations of production cloud environments across AWS and Azure, managing services such as EC2, VPC, S3, IAM, AKS, Storage Accounts, and VNets.
• Architect and maintain secure Infrastructure as Code (IaC) using tools like Terraform, ARM, and CloudFormation.
• Enhance system reliability, performance, and availability, handle incident response, and participate in on-call rotations.
• Manage IAM across AWS and Azure, including role creation, policy management, permission boundaries, and least-privilege access models.
• Provision and manage cloud accounts/subscriptions, ensuring alignment with organizational standards and integrating Okta, Azure AD, and AWS IAM Identity Center for SSO/MFA.
• Implement FinOps practices to control and optimize spend, generate cost reports, forecasts, and optimization recommendations, and ensure proper tagging and budget alerts.
• Govern Git workflow, support CI/CD pipelines, and GitOps deployments, develop automation tools using Python/Bash for operational efficiency.
• Possess 3+ years of experience in Cloud Operations/SRE/DevOps roles, strong expertise in AWS and Azure, deep knowledge of IAM, FinOps tools/practices, Git, CI/CD pipelines, and infrastructure as code.
• Proficient in Okta, Azure AD, scripting/automation (Python or Bash), network, security, monitoring, and willing to work in complete night shifts.

Company Details (if any):

NiCE Ltd. software products are utilized by 25,000+ global businesses, including 85 Fortune 100 corporations, for customer experience, financial crime prevention, and public safety. With over 8,500 employees across 30+ countries, NiCE is recognized as an innovation powerhouse excelling in AI, cloud, and digital domains.

Note: Requisition ID: 9598; Reporting into: Tech Manager, CX; Role Type: Individual Contributor; NiCE is an equal opportunity employer.

(Note: The additional details about the company have been included in the Job Description as requested.) Role Overview:

At NiCE, we are seeking a highly skilled DevOps Engineer [Cloud Operations] with expertise in AWS and Azure environments to drive operational excellence, cloud security, automation, and cost optimization. As a DevOps Engineer, you will play a crucial role in managing and enhancing our multi-cloud infrastructure, implementing IAM processes, enforcing FinOps practices, integrating Okta for identity management, and supporting development teams through CI/CD workflows.

Key Responsibilities:

• Lead day-to-day operations of production cloud environments across AWS and Azure, managing services such as EC2, VPC, S3, IAM, AKS, Storage Accounts, and VNets.
• Architect and maintain secure Infrastructure as Code (IaC) using tools like Terraform, ARM, and CloudFormation.
• Enhance system reliability, performance, and availability, handle incident response, and participate in on-call rotations.
• Manage IAM across AWS and Azure, including role creation, policy management, permission boundaries, and least-privilege access models.
• Provision and manage cloud accounts/subscriptions, ensuring alignment with organizational standards and integrating Okta, Azure AD, and AWS IAM Identity Center for SSO/MFA.
• Implement FinOps practices to control and optimize spend, generate cost reports, forecasts, and optimization recommendations, and ensure proper tagging and budget alerts.
• Govern Git workflow, support CI/CD pipelines, and GitOps deployments, develop automation tools using Python/Bash for operational efficiency.
• Possess 3+ years of experience in Cloud Operations/SRE/DevOps roles, strong expertise in AWS and Azure, deep knowledge of IAM, FinOps tools/practices, Git, CI/CD pipelines, and infrastructure as code.
• Proficient in Okta, Azure AD, scripting/automation (Python or Bash), network, security, monitoring, and willing to work in complete night shifts.

Company Details (if any):

NiCE Ltd. software products are utilized by 25,000+ global businesses, including 85 Fortune 100 corporations, for customer experience, financial crime prevention, and public safety. With over 8,500 employees across 30+ countries, NiCE is recognized as an innovation powerhouse excelling in AI, cloud, and digital domains.

Note: Requisition ID: 9598; Reporting into: Tech Manager, CX; Role Type: Individual Contributor; NiCE is an equal opportunity employer.

(Note: The additional details about the company have been included in the Job Description as requested.)