Customer support specialist (Technical chat process)

Customer Support Department in India, Coimbatore

Job Description - What You Will Do:

As a member of our team, your primary role will be to provide technical chat and ticket support to our valued customers across the globe by answering their queries and helping them to understand Namecheap products & services based on their needs and assisting them configure our products.

If you are passionate about assisting people, troubleshooting and build a career in IT, this opportunity will certainly help you to do it.

Salary & Benefits:

We offer a competitive compensation package, including:

• Fixed start salary ₹20,000 and further growth based on performance
• Additional shift allowances
• Overtime allowance
• Monthly transport allowance for noon and night shifts or internet allowance
• Medical health insurance for the self and family
• Competitive vacation time
• A reward system with points you can earn and redeem for gift vouchers
• Team outings, team building activities in and outside the office throughout the year
• A comfortable office with snacks, espresso, and more teas than you can count
• Support of personal and professional development
• Career growth opportunities

Eligibility:

This exciting opportunity is open to individuals located in and around Coimbatore who meet the following criteria:

• UG/PG degree in any stream.
• Excellent verbal and written English skills
• Willingness to work in rotational shifts (Morning, Evening and Night).

Work Model:

Our current work arrangement involves a hybrid model, with employees working in the office for two days per week. This arrangement may be adjusted as necessary to meet the demands of the business.

Interview Process:

Our interview process consists of two levels:

• Level 1: A written test to evaluate your proficiency in the English language
• Level 2: A Skype interview with the team lead (TL) to assess verbal and client communication skills

Office Address:

Namecheap Web Services, 403, TIDEL Park, Peelamedu, Coimbatore -641014. (Near Hope College)

Location: Google Maps

Join Namecheap, and embark on an exciting journey with a global leader in domain registration. We look forward to welcoming you to our team and discovering the potential within you.

About the company:

Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today, Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 12 million customers and 17 million domains under management — and we’re just getting started.

Our culture is built on the values that we live every day; the way we work, the way we collaborate with our global network of colleagues, and the way we relentlessly innovate solutions that meet the emerging needs of our customers.

To get a comprehensive overview of who we are and what we do, please visit Namecheap - About Us.