Clinical & Supervisory Skills

• Ability to provide supervision to counsellors, including reflective spaces, case discussions, and emotional containment
• Skilled in giving constructive, actionable, and sensitive feedback
• Ability to identify gaps in:
• Counsellor skills (e.g., listening, risk assessment, boundaries)
• Knowledge (e.g., psychosocial frameworks, crisis response)
• Training needs at an individual and team level
• Capacity to support counsellors in building a nuanced, intersectional, and psychosocial understanding of client concerns
• Comfortable navigating ethical dilemmas and decision-making in crisis situations

Ethos & Approach

• Deep commitment to a psychosocial, intersectional, and queer-affirmative lens
• Ability to hold complexity without reducing client experiences to diagnoses
• Alignment with person-centred, non-judgmental, and rights-based approaches to mental health

Project Management & Systems Thinking

• Strong skills in documentation, reporting, and quality monitoring
• Experience in creating, improving, and sustaining systems (e.g., call documentation, supervision logs, training trackers)
• Ability to track team performance and maintain quality standards
• Comfortable working in a flat organisational structure, with shared ownership and accountability

Collaboration & Growth

• Open to peer learning, feedback loops, and cross-functional work
• Ability to balance counseling oriented responsibilities with programmatic roles like outreach, training, and content
• Willingness to contribute to team development, training design, and organisational growth

Work Scope1. Telephonic Counselling & Crisis Support

• Provide high-quality, empathetic telephonic counselling
• Hold safe, non-judgmental spaces for individuals in distress
• Support callers in building coping strategies and identifying psychosocial supports
• Handle crisis situations with grounded decision-making and ethical clarity
• Maintain detailed and confidential records of calls and follow protocols

2. Supervision & Capacity Building

• Provide regular supervision to counsellors (individual + group)
• Review calls and offer structured feedback and guidance
• Support onboarding and mentoring of new counsellors
• Identify training needs and contribute to designing training modules and upskilling sessions
• Strengthen the team’s reflective practices and self-awareness

3. Quality Monitoring & Systems Development

• Monitor quality of counselling services through call reviews and documentation audits
• Build and maintain systems for tracking performance, feedback, and outcomes
• Ensure consistency in ethical practices, documentation standards, and service delivery
• Collaborate on improving internal processes and workflows

4. Content, Training & Program Development

• Create mental health content (articles, social media, training material)
• Design and deliver workshops, trainings, and capacity-building sessions
• Contribute to research, case studies, and documentation of organisational learning
• Support expansion into multi-modal counselling services (chat, video, in-person)

Job Type: Full-time

Pay: ₹28,000.00 - ₹32,000.00 per month

Benefits

• Paid time off
• Provident Fund

Ability to commute/relocate:

• Karve Nagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education

• Master's (Required)

Language:

• Marathi, English, Hindi (Required)

Location:

• Karve Nagar, Pune, Maharashtra (Preferred)

Work Location: In person