Client Success Manager — Delivery

Full Timemid

Markham, Ontario, CAPosted 5 days ago

Role Overview

MSR Technology Group is hiring a mid-level Client Success Manager — Delivery. This is a full-time role in Markham. Part of MSR Technology Group's Risk hiring, posted 5 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Risk roles is $86k-$126k (based on 129 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

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ORKPIsOwnGuidewirePolicyCenterClaimCenterBillingCenterServe

Job Description

Own end-to-end delivery success for an enterprise Guidewire (PolicyCenter / ClaimCenter / BillingCenter) engagement supporting a P&C insurance client
Serve as the primary delivery-side point of contact for client stakeholders — distinct from sales/account management
Monitor and report on SLA adherence, delivery KPIs, ticket/incident trends, and overall service health
Run governance cadences: status reviews, steering committee updates, escalation management, and risk/issue tracking
Partner with onshore/offshore delivery teams to ensure resourcing, quality, and timelines align with client expectations
Identify service improvement opportunities and drive continuous improvement initiatives across the account
Manage client satisfaction — proactively address concerns before they become escalations
Support transition/transformation initiatives tied to Guidewire upgrades, modernization, or cloud migration work

About MSR Technology Group

MSR Technology Group

msrtechnologies.com

RiskOn-site

All open roles at MSR Technology Group Visit website

Frequently Asked Questions

How do I apply for the Client Success Manager — Delivery position at MSR Technology Group?

Use the Apply button above to submit your application directly to MSR Technology Group. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Client Success Manager — Delivery position at MSR Technology Group located?

This position is based in Markham. MSR Technology Group has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Client Success Manager — Delivery at MSR Technology Group earn?

MSR Technology Group has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Client Success Manager — Delivery role at MSR Technology Group posted?

This role was posted on June 25, 2026 (5 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.