Specialist, Technical Support

Job Description

The Opportunity

Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

Associate member of Security Operations working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participate\drive their creation and upkeep. In addition to technical expertise must be proficient in managing projects through to completion, innovative, security focused, self-motivated and driven. The candidate will be a member of the global Tier 2 Security Operations team which includes operational responsibilities across all supported IT security platforms, its environment and core services within the organization. Good communication skills, documentation abilities and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company. Additional technical requirements follow:

Associate member of Security Operations working as part of a global team to support a fast-paced environment. Ensure conformance to established system architecture, security, regulations, standards and practices, and participate\drive their creation and upkeep. In addition to technical expertise must be proficient in managing projects through to completion, innovative, security focused, self-motivated and driven. The candidate will be a member of the global Tier 2 Security Operations team which includes operational responsibilities across all supported IT security platforms, its environment and core services within the organization. Good communication skills, documentation abilities and compliance experience required. Comfortable working in a team environment and able to work collaboratively with other areas in implementing solutions that secure and benefit the company. Additional technical requirements follow:

Primary job responsibilities include:

• Day to Day operation supporting multiple IT Security platforms with various implementations across enterprise. Experience securing, hardening and implementing tiered concepts is required.
• Act as IT Security liaison supporting Engineering, Operations teams and interfacing with other underpinning services
• Solid understanding of security operations workflows
• Drive improvement, quality and value.
• Correlate Security Incidents/Events, Service Requests, Changes and Work Orders where information is available and supported by the functionality of Supplier-managed tools and determine business impact of the Incident(s), or multiple technologies, affected by the disruption
• Ensure all open cases and alerts are effectively managed through containing, resolving, and/or providing all available information to our Company teams and Partners to work to resolve Security Incidents based on our company an -approved Security Incident prioritization process as defined in the Policies and Procedures Manual
• Knowledge of cloud capabilities/concepts including federation, RBAC and cloud security, Directory Synchronization (AAD Connect), Microsoft O365 and Azure AD.
• Excellent understanding and technical knowledge regarding core services including IPSEC, DNS, WINS, PKI, GPOs, replication, trusts, etc.
• Compliance and IT Security related best practices and processes
• Plan, configure, troubleshoot and administer Microsoft AD and underlying Operating System(s).
• PowerShell scripting experience in a large-scale environment for automation purposes and cloud connectivity.
• Familiarity with old and modern Microsoft operating systems, server class hardware and VMWare technologies.
• Experience with identity best practices, Azure roles, security, and SAAS strategies specifically around Microsoft Active Directory\Entra ID a must.
• Least privileged access concepts necessary

Optional Skills:

• Advanced knowledge of large networks including F5 load balancers concepts

We are seeking professionals with the following qualifications, skills and experience:

Education Minimum Requirement:

• MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, computer Science Engineering, or equivalent experience.

Required Experience and Skills:

• 3-4 years of experience supporting large scale enterprise endpoint, network security, zero trust platforms and their respective environment and related services.
• Hands-on and knowledge of Endpoint and Network Security, Zero Trust principles, methodologies and related technologies.
• Familiarity with network security tools and technologies, including firewalls, intrusion detection and prevention systems (IDPS), network segmentation, and secure remote access solutions.
• Ability to provide support for Real-time events providing moderated services.
• Ability to acquire new skills in a diverse environment.
• Fluent in English, in both verbal and written communication.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills

Applied Engineering, Availability Management, Change Controls, Emerging Technologies, Incident Management, Infectious Disease, Information Technology (IT) Risk Management, IT Project Lifecycle, IT Security Governance, Management System Development, Mechatronics, Motivation Management, Problem Management, Quality Assurance (QA), Security Technologies, Self Motivation, Service Delivery, Services Management, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing, Works Under Pressure

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/12/2026

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R395106